Delivery

 

At Navitron, we do like a good range. The same applies to our delivery options!

Learn all about Navitron delivery below, and then look forward to receiving your goods in the right quantities, sent to the right address, at the right time. 



Putting YOU in control

Delivery options can vary depending on things like: 

  • Product weight
  • Product size, and
  • Delivery address

If you don't see a suitable option here, don't worry! Simply contact Navitron directly and we'll sort something out.

Smaller items

Smaller items will usually be dispatched by carrier or post, unless they are part of an order containing a larger item.

Going BIG! Large or fragile items

Navitron classifies certain items as 'Large' based on product weight and/or dimensions. These may be delivered by us or a specialist carrier, depending upon the items you order, your postcode and your chosen delivery option.

Find out about our basic services:

Large item Delivery
charge
Our own
vehicles
Couriered
items
Standard
UK
delivery
England
& Wales
10
working
days
Next
working
day
Solar Thermal £85.11
Solar PV £40.00
Cylinders £75.00
Heat Pumps £170.00
Under 5kg £6.00
Under 20kg £8.00

After that, to determine the costs it very much comes down to time/weight/postcodes. Find out more!

Note: Some larger items may be subject to a fixed delivery charge. This will be clearly stated on the checkout page.



Saving you £££ (by grouping items)

To keep delivery costs right down, your items will be grouped into as few deliveries as possible. We calculate this charge based on the highest applicable per-delivery fee of all the items in your order plus the per-item charge for each item. 

How to know what you'll pay (where to look!)

The total delivery charge for your order will be displayed on the last page of the order form, before you submit your order. There is also a ‘Calculate Delivery Costs’ button at the basket stage once an item has been added. 

Key info to include

If the carrier cannot contact you, delivery may be delayed. Here's how to avoid all that: 

When you place your order, please include a valid daytime telephone number on your account.

Remember that these items are large. 



Changing a delivery schedule

If you need to change a Scheduled Delivery after your order has been placed, simply give us a ring on 01572 725512. If the item has already been dispatched, no problem! We'll reschedule it for the next available time, unless otherwise arranged. (A delivery charge may apply)

Leaving instructions with a neighbour

“Everybody needs good neighbours”, right!? You may leave instructions for the package to be left without being signed for.

In this case, the delivery personnel will check for apparent damage and it will be left to their discretion that the item(s) are in good condition and can be left. This will be deemed as an accepted signed-for order on Navitron's behalf.

Any issues of damage upon delivery may be voided if the customer or a representative of the customer cannot directly check and sign for the delivery.

Check first!

Upon receipt of your goods, please check for damage before signing the delivery confirmation.

Undeliverable Items

Navitron items are never undesirable; but sometimes they can be undeliverable! Carriers may deem a parcel undeliverable for several reasons:

Incorrect Address: If the address is incorrect or outdated, the parcel is typically returned to us by the carrier or the unintended recipient. When placing a new order, please double-check your address carefully.

If a BFPO address is entered as an international address, the parcel will not reach its destination.

You may edit or delete any incorrect addresses in your account settings.

Address Format: If our system doesn't recognise the way a post office box address was entered, the parcel may be assigned to a carrier that can't deliver to a PO Box. To avoid this, please enter the box number as "PO BOX" followed by the number.

Failed Delivery Attempts: Most of our carriers will make more than one attempt to deliver your parcel. If they're unable to successfully do so, it'll be returned to us.

Refused by Recipient: A gift recipient who isn't expecting a delivery may refuse the parcel if they believe it was sent to them by mistake. If you want to place a new order for the gift, you may want to let the recipient know that a 'surprise' is on the way!

In rare cases, address labels may become illegible in transit. If that happens, a carrier will return the package to us.

What happens to undeliverable gifts?

Don’t worry. We’ve got this covered, too:

In cases when a parcel is returned to Navitron as undeliverable, the gift purchaser is refunded. They will be notified that the parcel is undeliverable.

Parcels that have to be re-sent may carry another delivery charge.

We may refuse delivery if we deem the destination upon arrival unsuitable for our staff for health and safety reasons.



Problems are rare. Look forward to getting your stuff SOON-AS!

The vast majority of our deliveries go absolutely without a hitch. You can look forward to receiving your ordered Navitron goods in an undamaged state, when and where you need them, from friendly and courteous delivery professionals.

Simply place your order (including all the essential info) and then sit back and relax. We'll do the rest!

*

 

Want to learn more about delivery?

Call us on 01572 725512 (4 lines, 9-5pm)
If telephoning from abroad, please call on +44 1572 725512

 

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