Aurora PVI-Desktop Display unit - problems reading stored data

[2ndBillericay]

On 26-8-10 we had our 3.6Kw Aurora Inverter and 2.16 Kw system installed but the Desktop Display was on back order. I fitted the radio card without problem on saturday morning and checked the system today and it seems to have stored more han the expected 2 days from the inverter's memory, to the display unit.

I connected the Display unit to my laptop and downloaded the data but i cant seem to load the data into the Aurora software. 

Has anyone else who is using the PVI-Desktop having problems or have they solved it ?

Thanks

Richard

[Alan]

Here I have been using Aurora Communicator software with out problem.
Was using version 2.9.7
Updated today to version 2.9.10 This also seems to work.

Regards

Alan

[2ndBillericay]

I seem only to be able to down load the last few days of information but the Desktop Display unit but the display unit shows power data in a graph form 26th August. Any tips or idea where i am going wrong ?

[Alan]

When you run Aurora communicator it defaults to the start up screen. With the words
Inverter list in the top left hand corner.

Underneath there should be a picture of an inverter and information detailing the inverter serial number and type.

Double click on the picture of the (  Inverter or any where on the line.  )

Graphics will open displaying (  Inverter control panel  )

Click on the bottom of that display. In the box marked (  Energy Harvesting  )

The historic data will automatically down load for the last seven days.

You can then click on any option.

Day
Last week
Last 7 days
Last month
Last 90 days
Last year
Last 366 days
Lifetime

Or

Selected period

To display historic information.

If it does not down load try switching the inverter A.C. And D.C. Supplies off until the inverter lights go off. Then power back up.

What version of Aurora communicator are you using.

Regards

Alan

[2ndBillericay]

Hi the double click bit works :-)

I am using version 2.9.10, i will pop back up to the scout hall on Saturday and plug into either the inverter direct or try connecting to the Aurora Display unit.

thanks for your help.

Richard

[2ndBillericay]

Just connected to the Inverter and down loaded the data, thanks for your help.