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Author Topic: TDC3-e Controller - Help with Web Access  (Read 2276 times)
EccentricAnomaly
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« Reply #15 on: February 15, 2011, 04:40:43 PM »

There shouldn't have been confusion with regards the IP address.  I stated the software only accepts internal IP addresses i.e. local IPs within the LAN.  It will NOT accept domain names OR the WAN IP through the router.  The software must be specifically written to only accept local IP addresses which is odd.

Indeed, that's sufficiently odd that I thought it reasonable to assume a misunderstanding.

Though it's only a few lines of code to resolve domain names I can see why they might not accept them: it wouldn't be widely needed but might add confusion when trying to sort out problems like mistyped IP addresses.

On the other hand, blocking other than local IP addresses would be tricky and fraught with possible problems such as identifying what addresses are actually local on machines with multiple interfaces.  Maybe they just allow 192.168.n.n and 10.n.n.n addresses but again that's setting themselves up for support problems as you can use any address range you like on an internet (small i) not actually connected to the Internet (capital I).

Quote
Anyway at present the controller is still completely inaccessible and there doesn't seem to be a way of resetting the Ethernet adaptor.  I've reset the controller to factory defaults but as the Ethernet is a third party addon it doesn't seem to reset this. 

Can you Telnet to it (port 9999)?

Ultimately, if the configuration really is badly messed up you can reset the Ethernet adaptor by connecting to its serial port.  From the XPort manual:

Quote
Serial Port Connection
To configure the unit through a serial connection:
1. Connect a console terminal or PC running a terminal emulation program to your
unit's serial port.
2. Set the terminal emulator serial port settings to 9600 baud, 8 bits, no parity, 1
stop bit, no flow control.
Note: The XPort always uses these serial port settings on boot-up.
3. Reset the XPort unit by cycling the unit's power (turning the power off and back
on). Immediately upon resetting the device, enter three lowercase x characters
(xxx).
DeviceLinx XPort/XChip SoC User Guide
42
5 Configuration via Telnet or Serial Port (Setup Mode)
Note: The easiest way to enter Setup Mode is to hold down the x key at the terminal
(or emulation) while resetting the unit. You must do this within three seconds of
resetting the XPort.

Note, though, that it's a 3.3 V device with a 5 V tolerant serial port but it might let the magic smoke out if you connect an RS232 port to it.
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andyhanson
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Posts: 17


« Reply #16 on: February 18, 2011, 04:52:23 PM »

Thanks for all the replies.

I've been in contact with Sorel and they directed me to the Lantronix website and a utility called Device Installer here:
http://ltxfaq.custhelp.com/app/answers/detail/a_id/644

This allowed me to successfully find the TDC3 and see that the IP address was completely messed up.  I managed to assign a new IP using the utility which worked fine.  However the big issue now is not being able to connect to the TDC3 because the Telnet password was changed - I know I know that was a mistake on my part.  I remember the password but it's not accepting it.  I've reflashed the firmware using the firmware sent by Sorel and the utility which again worked fine.  However it doesn't reset the password back to factory defaults!  The advice on the Lantronix site is to obtain a setup record from a device with a known password or one which is still at factory settings i.e. no username and password.

I now need some kind sole to download the utility above and save their setup record from the utility.  If that can then be emailed to me I can then reset the device so access is again possible.  It's a lot to ask I know but without it I seem to be stuck with a controller I can't connect to!

Really hope someone with a TDC3e will be willing to help......  Embarrassed
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EccentricAnomaly
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« Reply #17 on: February 18, 2011, 06:57:59 PM »

Can't Sorel send you one?
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andyhanson
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« Reply #18 on: February 18, 2011, 07:00:36 PM »

Have just had a reply from Lantronix support and they have sent me one.  Off to try it now.....
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andyhanson
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Posts: 17


« Reply #19 on: February 18, 2011, 07:24:53 PM »

All fixed with file from Lantronix. Excellent support from them.
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