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Heinz
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« on: January 17, 2012, 10:19:36 AM » |
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Got my bill from EDF in December, £90 and a meter reading of 09/11 = 1741 which might be a real reading, not sure. Thought I'd submit a real meter reading 17/12/11 = 2918 so went to their site to find 3223 (but still £90) which they say was an actual reading on 17/12/11, lies! Tried to phone them, but gave up trying to find a human after 45mins. Sent an email though thier site, to ask about the 'actual' meter reading and let them know the real reading. Got auto response twice to let me know that they would respond within ten days, a month ago.... Noticed they have the wrong meter serial number, the first six numbers are printed, the rest stamped. They have the printed bit wrong, P90940**** when it should be P90370****... Probably best just to say nothing about this? or are they reading the P90940**** meter somewhere and assuming that is here?
Gave up waiting for a reply about the reading, so submitted a reading today, 17/1/12 = 3131. The site now tells me that my bill is £166.06 on one page and £170.29 on another and would I like to change to paperless billing? I don't think so...
Also noticed the unit rate and standing charge have gone up, should they not tell the customer when they do this?
Is it just me? are they a bunch of stupids? or is it all deliberately screwed up so you just give up and pay whatever the bill says?
Heinz
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"Do, or do not. There is no 'try' " Yoda
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martin
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« Reply #1 on: January 17, 2012, 10:26:33 AM » |
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Tee hee! - one must hope they don't use the same computer geeks to keep their nukes safe (their system was wildly to widdershins yesterday)............. Found 'er indoors in a particularly stroppy mood yesterday, she had wasted some hours trying to pay our bill to EDF both online and on the 'phone, and all attempts to proffer her card met with failure - we had various assorted amounts suggested as what we owed, so muggins stepped in - after some considerable faffing, I ended up speaking to one of their representatives with a sense of humour - having (politely) made our exasperation clear, I asked him the straight question "shall I just give up and try again in a couple of days" - he audibly brightened and said "put it like this sir, you'll probably have a far more pleasant day today if you do"  |
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Unpaid volunteer administrator and moderator (not employed by Navitron) - Views expressed are my own - curmudgeonly babyboomer! - http://www.farmco.co.uk |
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Heinz
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« Reply #2 on: January 17, 2012, 10:31:12 AM » |
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It's not just me then? I feel so much better ...
I think I'll just wait for the red letter and pay that if it's near the truth.
H
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« Last Edit: January 17, 2012, 10:33:29 AM by Heinz »
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"Do, or do not. There is no 'try' " Yoda
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M
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« Reply #3 on: January 17, 2012, 10:39:50 AM » |
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Not just bills, check out the PV threads.
My contract took 10 weeks to arrive. Lee who was 3 weeks behind me in August, got caught by the 'great FITs rush of 11', and is still waiting.
A friend recently complained that his supplier didn't take the usual 10 days to pay his FITs, and warned that they may use more of the 'up to 30 days' they have. I pointed out that EDF have a 'up to 90 days from the end of the month that the reading was requested'. That could be close to 4 months, another poster says they usually take 2.5 months to process and pay.
Lastly, EDF have been 'processing' my gas account transfer since July, it's still not live, chased endlessly. Decided to leave this now, and see if takes more than a year, hopefully they can't backdate more than 12 months.
Got to love em!
Mart.
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martin
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« Reply #4 on: January 17, 2012, 10:44:13 AM » |
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"Extremely Dozy Frogs" - and this bunch are the blithering incompetents entrusted with supplying several new nuke plants  The french plants have a long history of "leaking", will be built on the old "close to the sea" sites, incredibly prone to rising sea levels and North Sea surges, built to French standards of H&S (they don't even understand the concept - and during La Chasse form circles, and fire inwards) |
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Unpaid volunteer administrator and moderator (not employed by Navitron) - Views expressed are my own - curmudgeonly babyboomer! - http://www.farmco.co.uk |
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Bodidly
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« Reply #6 on: January 17, 2012, 11:14:16 AM » |
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Yes But they are not always the winner. Dad had a PV system fitted in March he soon informed them that the meter was running backwards. A month past and nothing happened, so out of the goodness of his heart he informed them again, this time a chap came round to change the meter but he had one look at it and said "I can change the meter but the one's I have got will run backwards as well I had better tell head office". Dads meter is still running backwards when the sun is out  When we sorted the power for the barn we went with Ecotricity they promised to match the local supplier (EDF). They are not the cheapest but when I call them you get one of those rare breeds, an actual human being who seems pleased to speak to you. It may be different now but you might want to give them a go. Beau |
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« Last Edit: January 17, 2012, 11:20:41 AM by Bodidly »
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numenius
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Posts: 23
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« Reply #7 on: January 18, 2012, 08:19:58 PM » |
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" I pointed out that EDF have a 'up to 90 days from the end of the month that the reading was requested'. " - I wonder if they extend the same courtesy to customers who have to pay them ? Reckon I know the answer to that one.... I've always thought that if nationals or multinationals hang on to even only £1 from each customer that they are due for a month, you can see that it must be worth millions to them in interst/investment. Free money to them for all intents and purposes.
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