I had a Baxi Ecogen 24 installed on 2 February 2011 by British Gas. Total cost was £5,977. The Ecogen unit itself is priced at £3,743
Here's a run-down of what BG are proposing for my installation that I was hoping would take place any day now. My Ecogen seems a little dearer...
Ecogen - £5593.64
2 years complimentary Homecare 200 - Free
Condensate Trace Heater - £203.23
System Water treatment and powercleanse - £82.54
22mm Magnetic system filter - £199.28
Energy saving hot water and heating controls - £399.14
Update heating system to fully pumped - £366.84
Central heating pump - £68.28
Install central heating pump valves - £56.12
GROSS PRICE INC VAT £6,969.07
Less point of sale discount - £100.00
20,000 Nectar points - £0.01
NET CONTRACT PRICE INC VAT £6,869.06
The current system is a solar water installation with a Gledhill Torrent T130 RE-Solar-SP heat storage tank as a combi-preheat/bypass system
I am rather concerned that the BG engineer that did the survey was unfamiliar with this arrangement and that I had to explain to him how it worked. He just couldn't get his head round preheating water to a combi. I wouldn't mind, but BG sell a kit that goes on a flu to preheat combis by further extracting heat from the flu gases!
All in all, I'm not impressed with BG so far. A week has gone by since signing the contract...
1. I knew more about solar heating systems and combi pre-heating than the BG engineer that professed to be an "Expert" in solar water heating and Ecogens (btw, training for Ecogens is a 1-day course!)
2. The electrician that was supposed to come yesterday lunchtime, Friday, a week after signing up, never arrived. No call, no apology, no nothing.
3. About 2:30pm I phoned BG to ask where the electrician was. They didn't know. He wasn't answering emails or text messages. She would call me back to let me know what was going on.
4. She didn't.
I don't know if I'm just being silly, but the BG intstaller/plumber/expert really was having difficulties working out how things worked. It does not inspire me that this guy is going to mess with my system AND insisted that the boiler pipes should be run in 28mm copper, when the Ecogen specs call for 22mm. The Ecogen fittings are 22mm and the tank fittings are 22mm. He wants to run these huge 28mm pipes up my bedroom wall instead of running them under the floor. I got the feeling that my installation was all too much trouble for him as he kept trying to find ways of not installing the boiler. "The kitchen is too small." "The bedroom floor isn't deep enough to run 28mm(?) piping." "You know you can't put your fridge underneath it! NOTHING can go underneath it." - In the brochure it shows a shoe rack under it."
Sorry to have a moan, but although I'm paying nearly £7k for this system, it seems that it is all just too much trouble.
Regards and "Hi" to all, Susi xx