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Author Topic: Solarlec ?  (Read 9589 times)
Paul and Rona
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« on: February 23, 2011, 01:06:51 PM »

Hi all,
       I was suprised this morning when visiting my parents, to be told they are having solar PV installed, The paperwork they showed me states an array of 1.5Kw, NO makers data or names about panels or inverer have been supplied ? The site has yet to be survayed but they have already been asked and payed a deposit.

Anyone know or can pass comment about this company ??

Regards Paul....
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Living the quiet life in the
"People's Republic Of Northumbria"
rossi
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« Reply #1 on: February 25, 2011, 10:54:21 AM »

Hi all,
       I was surprised this morning when visiting my parents, to be told they are having solar PV installed, The paperwork they showed me states an array of 1.5Kw, NO makers data or names about panels or inverer have been supplied ? The site has yet to be survayed but they have already been asked and payed a deposit.

Anyone know or can pass comment about this company ??

Regards Paul....

Hi Paul,

Solarlec .... If I am not wrong are based in burnley, Lancashire or may be a branch there. I don't know a great deal about them but I think they use or prefer to use the phonosolar panels.

as far as I know they are a new company eager to make the mark.

but giving away the deposit before even a site visit or knowing the system components is something I can't understand.
Unless your parents knew all about it or the trusted/known the  Solarlec rep personally.

Nevertheless they are MCS accredited
 and they should get their deposit back during the cooling offf period (I think 7 days/1 week). this leaves them little time to make up the mind and research.

I have been afterr this for a while and took me long to get all the details and knowledge (??) of it before committing myself.

I  have just put the deposit for my 3.65 Kw system after long 8 month system/quote chasing.

thxx
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Jeff John
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« Reply #2 on: February 25, 2011, 04:04:59 PM »

Hi, to comply with mcs the installer must provide a written quote stating full details of the inverter,panels,cabling etc... along with a sap calculation of expected annual output, which includes any possible shading and roof inclination/orientation. How did they manage this without a survey? 
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HotSpot
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« Reply #3 on: February 25, 2011, 05:02:41 PM »

Yes, the way this has been done is wrong and in breach of the MCS/REAL guidelines. It is frustrating when solar installers who are trying to do things properly are being thwarted by this sort of behaviour and this is the kind of thing that is going to give the whole industry a bad reputation.

You cannot be expected to pay a deposit/sign an order form without (at least) an indication of who much yield the panels will give so you can make an informed decision. And this cannot be done without a site survey.  fume

How much deposit (percentage-wise) have they been asked to pay?
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Stand back. I'm going to use science!
supremetwo
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« Reply #4 on: February 25, 2011, 05:04:32 PM »

Their treatise on climate change puts me off them straightaway!

http://www.solarlec.com/climate-change.asp

If we don't take action now, climate change will make a billion people homeless.
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« Reply #5 on: February 26, 2011, 09:00:17 PM »

Their treatise on climate change puts me off them straightaway!

http://www.solarlec.com/climate-change.asp

If we don't take action now, climate change will make a billion people homeless.

Is it me, or does that website/company no-longer exist?
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supremetwo
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« Reply #6 on: February 26, 2011, 09:40:18 PM »

Quote
Is it me, or does that website/company no-longer exist?

It was working when I posted but now also down for me.

Perhaps they are modifying?
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Paul and Rona
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« Reply #7 on: February 26, 2011, 10:22:03 PM »

Hi Fellas,
            The sudden lost of Solarlec's website is a tad worrying ! My parents, who are both in their 80's paid a deposit of 1500.00 after only a visit from the salesman !!!!. The total cost was quoted at 7500.00 for a 1.5 Kw install.

Interestingly since the salesmans visit My parents have been telling me how the F.I.T.S. will provide a better return on the 7500.00 investment than leaving the cash in the bank, I think i can guess the approach he took...

The original paperwork they were given gave NO info as to the make of panels or inverter. Since my posting the survey has taken place and at my request the company have informed my parents that the panels are indeed the phonosolar units and the inverter will be a 1.5Kw Sunnyboy.

Hopefully this is indeed a genuine company, who being new to the solar pv market have made a couple of silly errors in protocol.

Regards Paul.....
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supremetwo
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« Reply #8 on: February 26, 2011, 10:38:31 PM »

How old are parents?

http://www.realassurance.org.uk/scheme/consumer-code#tag4

In the case of vulnerable consumers, members are expected to provide extra care and support.

Consumers may be vulnerable as a consequence of mental or physical infirmity, age, credulity, learning difficulties, illiteracy or if their first language is not English.

The member must have reasonably been expected to foresee this.

The information members provide should be appropriate to the consumer's needs.

Members should take special care to ensure that the consumer understands the key documents, including the quotation, the contract and the guarantee arrangements.

Where appropriate, members must seek the involvement of a trusted friend or relative.


Any mention of a cooling-off period in the deposit paperwork?

http://www.realassurance.org.uk/scheme/consumer-code#tag6.2

6.2 Cancellation rights
Members will give consumers seven working days to cancel the contract without penalty (the 'cooling off period') after they have signed the contract.

Before the contract is signed members must explain how the consumer can cancel the contract, give the name and address of the person to contact in this event, and provide a cancellation form such as this one.

« Last Edit: February 26, 2011, 10:45:18 PM by supremetwo » Logged

EccentricAnomaly
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« Reply #9 on: February 26, 2011, 10:50:36 PM »

Hi Fellas,
            The sudden lost of Solarlec's website is a tad worrying !

In the circumstances I thought it might be useful to record their domain registration information (such as it is) in case that disappears, too. Sorry for the length:

Code:
xxx@yyy:~$ whois solarlec.com

Whois Server Version 2.0

Domain names in the .com and .net domains can now be registered
with many different competing registrars. Go to http://www.internic.net
for detailed information.

   Domain Name: SOLARLEC.COM
   Registrar: DIRECTI INTERNET SOLUTIONS PVT. LTD. D/B/A PUBLICDOMAINREGISTRY.COM
   Whois Server: whois.PublicDomainRegistry.com
   Referral URL: http://www.PublicDomainRegistry.com
   Name Server: NS17.D9HOSTING.COM
   Name Server: NS18.D9HOSTING.COM
   Status: clientTransferProhibited
   Updated Date: 10-mar-2010
   Creation Date: 04-dec-2009
   Expiration Date: 04-dec-2011

>>> Last update of whois database: Sat, 26 Feb 2011 22:39:59 UTC <<<

NOTICE: The expiration date displayed in this record is the date the
registrar's sponsorship of the domain name registration in the registry is
currently set to expire. This date does not necessarily reflect the expiration
date of the domain name registrant's agreement with the sponsoring
registrar.  Users may consult the sponsoring registrar's Whois database to
view the registrar's reported date of expiration for this registration.

TERMS OF USE: You are not authorized to access or query our Whois
database through the use of electronic processes that are high-volume and
automated except as reasonably necessary to register domain names or
modify existing registrations; the Data in VeriSign Global Registry
Services' ("VeriSign") Whois database is provided by VeriSign for
information purposes only, and to assist persons in obtaining information
about or related to a domain name registration record. VeriSign does not
guarantee its accuracy. By submitting a Whois query, you agree to abide
by the following terms of use: You agree that you may use this Data only
for lawful purposes and that under no circumstances will you use this Data
to: (1) allow, enable, or otherwise support the transmission of mass
unsolicited, commercial advertising or solicitations via e-mail, telephone,
or facsimile; or (2) enable high volume, automated, electronic processes
that apply to VeriSign (or its computer systems). The compilation,
repackaging, dissemination or other use of this Data is expressly
prohibited without the prior written consent of VeriSign. You agree not to
use electronic processes that are automated and high-volume to access or
query the Whois database except as reasonably necessary to register
domain names or modify existing registrations. VeriSign reserves the right
to restrict your access to the Whois database in its sole discretion to ensure
operational stability.  VeriSign may restrict or terminate your access to the
Whois database for failure to abide by these terms of use. VeriSign
reserves the right to modify these terms at any time.

The Registry database contains ONLY .COM, .NET, .EDU domains and
Registrars.
Registration Service Provided By: D9 HOSTING
Contact: +044.08448843400

Domain Name: SOLARLEC.COM

Registrant:
    PrivacyProtect.org
    Domain Admin        (contact@privacyprotect.org)
    BPM 90035, 34, Parc d'Activite Syrdall
    Note - All Postal Mails Rejected, visit Privacyprotect.org
    Munsbach
    null,L-5365
    LU
    Tel. +45.36946676

Creation Date: 04-Dec-2009 
Expiration Date: 04-Dec-2011

Domain servers in listed order:
    ns17.d9hosting.com
    ns18.d9hosting.com


Administrative Contact:
    PrivacyProtect.org
    Domain Admin        (contact@privacyprotect.org)
    BPM 90035, 34, Parc d'Activite Syrdall
    Note - All Postal Mails Rejected, visit Privacyprotect.org
    Munsbach
    null,L-5365
    LU
    Tel. +45.36946676

Technical Contact:
    PrivacyProtect.org
    Domain Admin        (contact@privacyprotect.org)
    BPM 90035, 34, Parc d'Activite Syrdall
    Note - All Postal Mails Rejected, visit Privacyprotect.org
    Munsbach
    null,L-5365
    LU
    Tel. +45.36946676

Billing Contact:
    PrivacyProtect.org
    Domain Admin        (contact@privacyprotect.org)
    BPM 90035, 34, Parc d'Activite Syrdall
    Note - All Postal Mails Rejected, visit Privacyprotect.org
    Munsbach
    null,L-5365
    LU
    Tel. +45.36946676

Status:LOCKED
Note: This Domain Name is currently Locked. In this status the domain
name cannot be transferred, hijacked, or modified. The Owner of this
domain name can easily change this status from their control panel.
This feature is provided as a security measure against fraudulent domain name hijacking.

PRIVACYPROTECT.ORG is providing privacy protection services to this domain name to
protect the owner from spam and phishing attacks. PrivacyProtect.org is not
responsible for any of the activities associated with this domain name. If you wish
to report any abuse concerning the usage of this domain name, you may do so at
http://privacyprotect.org/contact. We have a stringent abuse policy and any
complaint will be actioned within a short period of time.

The data in this whois database is provided to you for information purposes only,
that is, to assist you in obtaining information about or related
to a domain name registration record. We make this information available "as is",
and do not guarantee its accuracy. By submitting a whois query, you agree that you will
use this data only for lawful purposes and that, under no circumstances will you use this data to:
(1) enable high volume, automated, electronic processes that stress
or load this whois database system providing you this information; or
(2) allow, enable, or otherwise support the transmission of mass unsolicited,
commercial advertising or solicitations via direct mail, electronic mail, or by telephone.
The compilation, repackaging, dissemination or other use of this data is expressly prohibited without
prior written consent from us. The Registrar of record is Directi Internet Solutions Pvt. Ltd. d/b/a PublicDomainRegistry.com.
We reserve the right to modify these terms at any time.
By submitting this query, you agree to abide by these terms.

xxx@yyy:~$ dig solarlec.com ANY

; <<>> DiG 9.7.1-P2 <<>> solarlec.com ANY
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 52539
;; flags: qr rd ra; QUERY: 1, ANSWER: 5, AUTHORITY: 0, ADDITIONAL: 3

;; QUESTION SECTION:
;solarlec.com. IN ANY

;; ANSWER SECTION:
solarlec.com. 14400 IN A 77.74.197.10
solarlec.com. 14400 IN MX 0 solarlec.com.
solarlec.com. 86400 IN NS ns17.d9hosting.com.
solarlec.com. 86400 IN SOA ns17.d9hosting.com. dan.d9hosting.co.uk. 2011022602 86400 7200 3600000 86400
solarlec.com. 86400 IN NS ns18.d9hosting.com.

;; ADDITIONAL SECTION:
ns17.d9hosting.com. 86400 IN A 77.74.197.11
ns18.d9hosting.com. 86400 IN A 77.74.197.12
solarlec.com. 14400 IN A 77.74.197.10

;; Query time: 57 msec
;; SERVER: 212.159.13.49#53(212.159.13.49)
;; WHEN: Sat Feb 26 22:46:02 2011
;; MSG SIZE  rcvd: 213

Not terribly informative but might be a start if there are legal issues.
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martin
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« Reply #10 on: February 26, 2011, 11:21:30 PM »

http://www.solarguide.co.uk/listings/solarlec-pv-solutions-ltd

Unit B5, Lodge House, Cow Lane, , Burnley, Lancashire BB11 1NN
01282 839105


Solarlec P.V Solutions Ltd
12, Caroline Court
Billington road
Burnley
BB11 5UB
0800 022 4083

SOLARLEC PV SOLUTIONS LIMITED
ST ANDREWS HOUSE 3 TARLETON OFFICE PARK
WINDGATE TARLETON
PRESTON
LANCASHIRE
PR4 6JF

from http://www.companiesintheuk.co.uk/ltd/solarlec-pv-solutions  -which includes director's names etc..........


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claypole
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« Reply #11 on: February 26, 2011, 11:28:13 PM »

My parents have been telling me how the F.I.T.S. will provide a better return on the 7500.00 investment than leaving the cash in the bank, I think i can guess the approach he took...
Whatever else is wrong with this surely this particularly line is scandalous. Parents in their 80's, lets say 85. Without wishing to sound unkind FIT payments will be there a lot longer than your parents. In all probability they may have max 10 yrs at that property unless they're in very good shape and remain fortunate. That size of system at that price has surely got to be minimum 12 years payback so there's no way they can beat bank return from a start position of minus 7500 - unless you firmly believe resale value of property will be enhanced - and I'm certainly not counting on that in my calcs. I'd be very unhappy if this was my mother (also in 80's).
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zeus
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« Reply #12 on: February 26, 2011, 11:44:00 PM »

My parents have been telling me how the F.I.T.S. will provide a better return on the 7500.00 investment than leaving the cash in the bank, I think i can guess the approach he took...
Whatever else is wrong with this surely this particularly line is scandalous. Parents in their 80's, lets say 85. Without wishing to sound unkind FIT payments will be there a lot longer than your parents. In all probability they may have max 10 yrs at that property unless they're in very good shape and remain fortunate. That size of system at that price has surely got to be minimum 12 years payback so there's no way they can beat bank return from a start position of minus 7500 - unless you firmly believe resale value of property will be enhanced - and I'm certainly not counting on that in my calcs. I'd be very unhappy if this was my mother (also in 80's).
Hi

I agree with the above, having gone through exactly the same situation/calculations with my inlaws who are also in their mid-80's. Looking at this as an investment or annuity type scheme at that stage in one's life is absolutely rediculous. If the installer is MCS certified and subscribes to the REAL code they should both be ashamed of themselves and slated by the aforementioned bodies.

Z
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4kWp of roof glazing : SMA inverter / 50 x EV tubes
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« Reply #13 on: February 27, 2011, 12:35:22 AM »

It takes  about eight pages of search in Google to start to find  bad  reviews of the company's work.   There seems to be a lot of  other references to the company that have been pushed up in the search pattern for whatever reason.   

www.burnleyexpress.net/findit?action=showPlace&placeid=1356623
Quote from above site
I had solarlec pv solutions install a solar pv system to my home recently. Since then I have had untold problems. The aftersales service has been atrocious as my system has had several generation issues due to incorrect wiring and inverter issues. They said they would send someone round to investigate and fix it on numerous occassions. After 3 months I had no joy with them and It has now cost me a further 1000 pounds to have the problem fixed by a reputable company based in preston. My advice steer clear of door to door salesman especially those from Solarlec. You have been warned!!


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supremetwo
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« Reply #14 on: February 27, 2011, 01:25:35 AM »

Quote
If the installer is MCS certified and subscribes to the REAL code they should both be ashamed of themselves and slated by the aforementioned bodies.

Solarlec PV Solutions Ltd MCS Certificate Number: ELC54235

Members Directory REAL Assurance
http://www.realassurance.org.uk/scheme/members/00034952-solarlec-pv-solutions-ltd
Solarlec PV Solutions Ltd
Unit 12
Caroline Court
Billington Road
Burnley
BB11 5UB

Tel: 01282 839105

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