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Author Topic: Can't submit meter reading online to Npower ???  (Read 1578 times)
scobo
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« on: June 01, 2012, 05:42:23 PM »

Got an email from Npower today with a link to submit our reading but theres  an "export meter reading (if applicable)" box and we don't have an export meter.
If I leave it blank and try to click submit it gives an error saying please enter a reading.
Anyone know what should go in there if you don't have an export meter ?
My first thought was 50% of the generation reading.
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Rich
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« Reply #1 on: June 01, 2012, 10:50:38 PM »

Just ring them to give the reading, that's what I do.  They seem quite happy to do it that way and, surprisingly, I've never had to wiat for more than a minute or so to speak to someone.
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Drawmer
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« Reply #2 on: June 02, 2012, 07:19:00 PM »

That's mad, why would they want an export meter reading but not a generation meter? I bet they're mixed up between the two.
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JohnS
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« Reply #3 on: June 02, 2012, 07:23:17 PM »

Online input of meter readings is a new development for npower.  Maybe this is a bug which they need to be told about.

My email from npower asks for a meter reading on 1-25 June to be submitted by 1 July.  Our your dates different??  Or why submit now instead of having an extra 23 days of generation paid for in July instead of October.  Previous experience with npower is that they do not pay earlier if you submit earlier.

John

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Drawmer

They ask for both
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scobo
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« Reply #4 on: June 02, 2012, 08:17:50 PM »

Online input of meter readings is a new development for npower.  Maybe this is a bug which they need to be told about.

My email from npower asks for a meter reading on 1-25 June to be submitted by 1 July.  Our your dates different??  Or why submit now instead of having an extra 23 days of generation paid for in July instead of October.  Previous experience with npower is that they do not pay earlier if you submit earlier.

John

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Drawmer


They ask for both


Our dates are the same, just thought I'd send the reading at the same time as the reminder so as not to forget.
No big deal, will just send an email same as last time.
Just thought this might have been quicker/easier.  Roll Eyes
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System size : 2.88kw
Panels : 12xREC 240W
Inverter : Fronius IG30
Roof : SSW facing
Shading : none
Location : Fife, Scotland
Live output : http://pvoutput.org/intraday.jsp?id=8689&sid=7055
Rich
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« Reply #5 on: June 02, 2012, 10:45:14 PM »

In my experience, they haven't got the whole system set up properly yet.  It seems to be different every quarter, and never quite right.  Hence the problems you are having.  That's why I suggest you speak to them.  That way you can be sure that they have your reading. 
Why take a chance?
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3.96 kWp Sharp powered, air cooled, south facing animal shelter!
Best efficiency 7.83 kWh/kW (25/5/13)
Sunny Cumbria!
scobo
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« Reply #6 on: June 03, 2012, 09:05:45 AM »

We did it by email last time and it went smoothly enough.
Got a confirmation email within a few days and the money was in the bank on time.
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System size : 2.88kw
Panels : 12xREC 240W
Inverter : Fronius IG30
Roof : SSW facing
Shading : none
Location : Fife, Scotland
Live output : http://pvoutput.org/intraday.jsp?id=8689&sid=7055
Peasmarshpv
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« Reply #7 on: June 06, 2012, 04:28:33 PM »

We emailed last time and had no problems either.
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scobo
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« Reply #8 on: June 06, 2012, 04:36:40 PM »

Phoned them today and they said just enter "0" and they will assume 50% export as normal.
This worked and we got a confirmation email shortly after.
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System size : 2.88kw
Panels : 12xREC 240W
Inverter : Fronius IG30
Roof : SSW facing
Shading : none
Location : Fife, Scotland
Live output : http://pvoutput.org/intraday.jsp?id=8689&sid=7055
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