Navitron Renewable Energy and Sustainability Forum

Energy/Electricity Storage and Use/Grid Connection => FITs (Feed In Tariffs) => Topic started by: marshman on February 20, 2015, 10:12:10 AM



Title: SSE New FiT Regime - anyone heard anything??
Post by: marshman on February 20, 2015, 10:12:10 AM
Back in December I had a letter from SSE which said they were updating their systems and not to submit my readings at the end of the quarter (Dec 31st) and that they would contact me in mid Feb 2015 to ask me for my readings. Not heard anything as yet just wondered if anyone else that uses SSE for FiTs had. If not I'll give them a call to ask what is happening.

Thanks

Roger


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Fintray on February 20, 2015, 10:19:50 AM
As far as I can remember they asked that no reading be submitted before the end of January, I sent my readings on the first of Feb and have only had the automated email.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: john999boy on February 20, 2015, 11:15:12 AM
They didn't want my normal February reading and said they would be sending a letter out this month. Nothing yet though.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: regen on February 20, 2015, 11:40:37 AM
According to my letter of Nov last year the date could be anytime up to end of March for me.-If no payent for oct to dec 2014 payment by then then they have broken their contract! Or so they tell me-i think.

Regen


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: djs63 on February 20, 2015, 12:02:27 PM
 Another one who hasn't heard anything! My reading was due  Dec 31st and their letter says I will hear by the end of Feb - no doubt like everyone else facepalm


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Ivan on February 20, 2015, 04:45:57 PM
I've heard nothing.

SSE have been consistently late paying my FITs (EVERY single payment has been later than the ofgem rules). This appears to be another ploy to justify providing no payments at all for a 12week period. I don't imagine they'll be adding interest to the many late payments they'll end up making.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: ProDave on February 21, 2015, 07:42:08 PM
My last reading was sent at the end of November.  Under the old schedule the next reading would have been due at the end of next week.

STILL nothing whatsoever from them about the new reading schedules and method.

To give a small amount of credit, I did receive my last payment just 2 weeks after sending the reading, much quicker than it had been lately.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: ProDave on February 26, 2015, 04:37:32 PM
Just had an email from them saying they are still working on the new system.

to ensure people don't miss payments they requested a meter reading, which I submitted in the normal way.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: marshman on February 27, 2015, 12:18:46 PM
As its the end of February and no letter has been received I called then to ask what is happening. I was told that letters are going out "as we speak" and that they said that the new payments database was taking longer to set up than planned and they had now reopened the old database to process payments. So I could submit my readings back on the old schedule. I asked about my Dec 31st 2014 reading and was told the reading MUST be after 11th January 2015, but if I submitted the current reading this would be processed. Readings can be submitted as before by email, online or by phone.

Roger


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on March 02, 2015, 12:12:41 PM
We would normally have submitted a reading for 31st January. Given the lack of an update from SSE & the comments here I've just submitted 28th February readings by phone. They said letters should be going out shortly, but only as a "to keep you informed" exercise. They also said that unless I hear otherwise I should submit out next reading at the end of April, i.e. as per our old quarterly schedule, so presumably they're at least allowing for the possibility that it could be months more before the new system is in place...


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Fintray on March 02, 2015, 12:40:54 PM
I received an email (27th Feb.) stating my reading had been authorised for payment and would be paid in due course.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Antman on March 19, 2015, 07:01:34 PM
They have definitely improved the system regardless of new process operational or not.
Got the email (as per ProDave) and submitted webform reading on 28th Feb and got a returned email confirmation.
Got further email on 14th March stating "will receive payment in due course.
Just noticed transfer went into the bank today 19th.
Happy days  exhappy:
Antman


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: john999boy on May 02, 2015, 10:58:45 AM
I submitted my readings today as that would have kept me on my original payment schedule but the woman taking them didn't want my end of March readings as well.  Highly unusual as they normally do to ensure the correct rates are placed against the correct dates! facepalm I decided to just give her my readings up to the end of March as she said that 'letters would be sent out' on the 9th May informing everyone of their new submission dates.

Let's hope that they make a better job of the 'update' the second time around?


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Iain on May 02, 2015, 05:19:08 PM
Hi
Phoned readings in yesterday.
They took end of March and end of April readings to take into account of rate increase.
Said the new system would be up and running within 2 weeks and we would get letters through the post soon with the new dates on. Mind you they said that last year!!
At least we are still getting paid and it does seem faster than before. Hopefully the new system will work, I just hope they keep it simple.

Iain


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Ivan on May 02, 2015, 11:52:31 PM
Just as slow as ever for me - still not heard a peep out of them, and no money in the bank account.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Antman on May 03, 2015, 09:27:48 AM
See also previous threads at:
http://www.navitron.org.uk/forum/index.php/topic,24584.0.html (http://www.navitron.org.uk/forum/index.php/topic,24584.0.html)
and
http://www.navitron.org.uk/forum/index.php/topic,21415.0.html (http://www.navitron.org.uk/forum/index.php/topic,21415.0.html)
for previous posts on this on-going saga.
I have locked the above previous two in an attempt to keep things simpler  whistle
May be better to merge them at some point later.
Antman


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Iain on May 21, 2015, 12:19:34 PM
Hi all

Slight update.
Phoned yesterday to see where my April payment was.
Now we are actually on the new system.
I had to give new readings as they weren't allowed to input the old ones. So I gave the new readings and was told the money would be in the bank in 2 - 3 working days.
From now on I just give the readings every 3 months and should be paid within 3 days.
They are then going to integrate the accounts with the standard Gas/ Electric accounts (if you have gas and electric with them) and you should be able to input the readings direct to the on line account.

Fingers crossed,will wait and see if it works.
Iain


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: davec on May 21, 2015, 10:28:38 PM
Quote
They are then going to integrate the accounts with the standard Gas/ Electric accounts (if you have gas and electric with them) and you should be able to input the readings direct to the on line account.

Yep, I called the Perth office a couple of weeks ago wondering why I was being eMailed for readings on an account number I'd never heard of... "that'll be your new FIT account that direct-credits your bank". Cool, I pressed the "Submit your quick reading" button and gave it the postcode.... a long pause showing "Waiting for sse.co.uk", followed by "This page cannot be displayed".

Ho Hum, I sent the generation readings in through the original web-thingie that wants you to enter everything except your shoe-size, (now running off a URL called beta.sse.co.uk - reassuring, not)

Just received another eMail asking for the same readings again... and, yes, it's still "Waiting for sse.co.uk"... Ho Hum...


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on May 22, 2015, 09:51:05 AM
Yep, I called the Perth office a couple of weeks ago wondering why I was being eMailed for readings on an account number I'd never heard of... "that'll be your new FIT account that direct-credits your bank". Cool, I pressed the "Submit your quick reading" button and gave it the postcode.... a long pause showing "Waiting for sse.co.uk", followed by "This page cannot be displayed".
We already have 2 non-PV related meters (domestic & economy) & I haven't been able to use their website to submit readings for those for years. In the place where I think there should probably be a data entry box there's just a "exclamation mark in a red circle" image!

On the PV side, I submitted April readings, with extra readings for the end of March,  by e-mail as usual on 1st May & received the usual acknowledgement. Nothing in the bank yet, but it would be a record if there was.

I've not received any e-mail or postal mail from SSE about the changes since the "We are changing it all, but it will take a while" letter of 28th November.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: djs63 on May 22, 2015, 10:14:09 AM
No, nothing yet on 2 FITs systems (wind & PV). Submitted by web on April 1st along with shoe size etc..


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: ProDave on May 31, 2015, 10:51:46 AM
Okay, under the "old" system I was due to submit a reading tonight (I probably still will)

Yesterday a letter came from SSE telling me to submit a reading on 19th July (So I will submit one then as well)

Should I wast my time with a reading tonight? after all that's what I would have done if the letter hadn't arrived until Monday?


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: john999boy on May 31, 2015, 11:34:50 AM
Yesterday a letter came from SSE telling me to submit a reading on 19th July (So I will submit one then as well)
Doesn't it seem odd that they want a mid month submission instead of an end of month one?


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Iain on May 31, 2015, 01:05:19 PM
Hi

Well I received a cheque, again. SSE have it on their system that I want to be paid by BACS but for the last 3 periods they have sent a cheque, they can't give a reason and don't know why. Cheque arrived after 10 days (bank holiday in the middle ) So at leasts payments are quicker although I would prefer BACS payment.
My dates are now on the 20th of the various months. They said it should tie in with the billing rota for the Gas / Electric account.

I gave them the 31st March readings for the rate change but in the calculation it was not used. I phoned them and they said there was no facility in the new system for intermediate readings!! so it was calculated pro rata(in their favour of course.)
It was only a small difference but if it is happening to everyone it all adds up.(they said the Pro Rata calculation would get better over time,  for me or them??)
They are recalculating mine and will re issue a statement.
I suppose I might just go back to my original dates (when it is all on line) and just see what happens,Mar,June,Sept & Dec

Iain






Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on May 31, 2015, 01:44:04 PM
Yesterday a letter came from SSE telling me to submit a reading on 19th July (So I will submit one then as well)
Doesn't it seem odd that they want a mid month submission instead of an end of month one?
Depends on what dates others get? It could be that they are giving people dates throughout the month(s) to deliberately spreading the load more evenly?


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Pat_ on May 31, 2015, 02:45:39 PM
It would make sense to spread the load. My new date is the 17th June. Anyone else with data?


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Stig on May 31, 2015, 03:31:23 PM
Yep, I recently got a statement (for zero as I hadn't submitted a reading as they'd said not to) saying my next reading should be submitted on the 18th August.  I'll also submit one tonight as they say if it's within 14 days of the statement I'll still get paid.

Looks like I'm on 18th February, May, August, November from now on.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: davec on June 01, 2015, 09:19:37 AM
Quote
Just received another eMail asking for the same readings again...

Further to this, I spoke to the nice folk at the SSE FITs centre in Wales and it seems that those eMail requests I received for self-read could have somehow 'escaped' from their beta test system... it's not supposed to be 'live' software yet. They took a verbal generation reading and I see there's now a direct credit in my account, dated 28-may.

So... it looks like they've just about got the system in place to run the FITs readings through a separate account number in their standard read/billing system and then manage the payments as reverse direct-debits into customer accounts. Although I liked the original idea of the FITs coming in as a balancing credit to my existing SSE 'import' account, this is a cleaner system in many respects and should work well for most classes of customer.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on June 01, 2015, 10:52:38 AM
Given the comments on here I just phoned to query that I'd not seen anything from my readings submitted 1st May. Usual story, i.e. the earlier readings haven't got into the system, can you give us a fresh reading, we'll pay on that, then you should receive a letter within a few days giving the new schedule...

They weren't interested in the March 31st data, so the change in tariff will be handled pro-rata, which as has often been pointed out is bound to mean a slightly lower payment given the ramp up in production during Spring.

Oh well, here's hoping for a smooth working new system...


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: rhodgie on June 01, 2015, 03:57:04 PM
I'd started another thread on this cause didn't see this one.....  banghead: sorry

Anyway my letter to change from end of may to end of July came in and when I phoned last week to check they said yes it was going to be a 5 month "quarter"?

So I phoned my regular figures in today (that money is earmarked to fix my bike!) and when asked if I'd received a letter I played dumb and said yes but thought that was bringing August forward so only a 2 month "quarter"? Anyway took my figures and said money will be paid shortly  exhappy:

Also not interested in end of march figures for the increase as computer will calculate it pro rata, could not give me a figure today as it'll get calculated overnight so phone back tomorrow which I will do to check I'm not being short changed....  I don't care if I'm only losing a penny or two it's the principle that they'll be doing that to everyone and all our little pennies turn into a big bonus for the bosses....



Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Wickham on June 12, 2015, 11:21:23 AM
I used to have to send readings at end of January, April, July and October. They told me not to send a reading at the end of Jan, but in late February, which I did.

Then as I had no further instruction I sent a reading at the end of April which hasn't been paid - yet.

Now I have a letter to send a reading after 26th June, so they have delayed payment again, this time by two months.

I don't want payments set against my import bills as in summer I would never get the money as it would just build up a credit in my account. In fact, my import and FIT annual totals are similar, so I might end up continually building up a credit annually.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: john999boy on June 12, 2015, 05:25:29 PM
Latest news is that about 10000 customers didn't automatically migrate over to the new system when the switch was pulled.
So if you've had a letter telling you about your new read dates then you're on the faster automated system and those that haven't, aren't! Their data is having to be manually migrated so expect it to take a while...


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: tange179 on June 13, 2015, 09:39:15 AM
Every time a payment is due you have to take to the dog & bone to see what excuse they have for you - bottom line, delaying your payments means less interest for you and possibly the unintended use of the plastic cards in the wallet.

Like many other solar pv owners the payments are required to pay bills and possibly debts for pv equipment with any surplus retained for possible future maintenance of the system.   I don't think energy companies like SSE really care about this, as the main priority for them is keeping shareholders happy, NOT FIT generators. 

I do hope that this new system is a substantial improvement over the old one, but as I'm still waiting to be migrated, I don't expect a payment anytime soon  :(






Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: eh on June 15, 2015, 12:30:18 PM
Just had Southern Electric (SSE) come and read my Gas / Electricity meter reading, asked the person if he was also taking my solar reading, he checked and said yes I can do that also, so all my meter readings Gas / Electric / Solar went into his handheld device.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on June 29, 2015, 02:27:38 PM
Given the comments on here I just phoned to query that I'd not seen anything from my readings submitted 1st May. Usual story, i.e. the earlier readings haven't got into the system, can you give us a fresh reading, we'll pay on that, then you should receive a letter within a few days giving the new schedule...

They weren't interested in the March 31st data, so the change in tariff will be handled pro-rata, which as has often been pointed out is bound to mean a slightly lower payment given the ramp up in production during Spring.
That was 1st June.

Today (29th) a cheque has arrived (even though I'd asked for payment direct to the bank, just has they have been doing even since our FIT contract started...).

Stranger still, the value of cheque corresponds within a penny to my own calculation for the "up to 30th April" readings I submitted on May 1st,  including correct handling of the change of tariff based on the 21st March readings I'd included! So, I suppose that should be a  ;D, provided this is payment is for 1st March to 30th April (the paper work with the cheque makes no mention of the dates it covers). I wonder if anything will result from the June 1st telephone readings?

PS.We have still not received notification of a new readings schedule, so it looks as though we are probably in the " about 10000 customers didn't automatically migrate over to the new system when the switch was pulled. "...







Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Wickham on July 02, 2015, 01:00:20 PM
I received a letter asking for a reading on 26th June which I sent by email on 27th June, including a reading on 31st March and my bank details as an alternative to the cheque that I had been requesting previously.

Today I got a statement with zero balance with the same readings for current and past, requesting a current reading if I wanted to be paid.

I phoned and a man took today's reading, calculated the amount and said he would use the bank details from my import account if they were the same (they are).

He can't use the end of March readings and decimal points are disregarded which is probably why some people can't tally their payments with what they expect.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on July 16, 2015, 02:59:27 PM
So it's well into July, our next reading on the old schedule would be due at the end of July & we've still not been given a revised schedule, so I decided to be proactive & ask what was going on.

I was told (words to the effect) that, unless I'm advised of a new schedule before then it will be fine to submit a figure for the end of July. That will then be processed as usual, and the process wil also trigger work to migrate the account to the new system.

He'd have been happy enough to take a reading today, & that also would have triggered the migration process, but I decided to stick with the existing end of quarter.

On that basis it sounds as though the FIT accounts that didn't migrate "automatically" are progressing slowly, & quite possibly hardly at all until a reading is submitted...


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: djs63 on July 16, 2015, 04:28:12 PM
I submitted the end of March reading on line and was paid 2 weeks later. Soon after I was then told that the next reading was due in July 2 days ago. The on line system has changed and is naff in several respects especially if you have wind FiTs and PV FiTs. So a new problem will be substituted for transfer one.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on July 16, 2015, 05:31:42 PM
Soon after I was then told that the next reading was due in July 2 days ago. The on line system has changed and is naff in several respects especially if you have wind FiTs and PV FiTs. So a new problem will be substituted for transfer one.
Just too a look, but didn't submit a real reading. Certainly different. Naff maybe? Presumably designed to accommodate the majority, rather than cover all the angles (e.g. no sign that it could cope with an intermediate reading to allow for a change of tariff). From my point of view it's good that at least they have allowed for an export meter. Validation on the post code field was quite good at spotting junk. Seems a bit daft that "FIT ID" should be an optional entry!


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Fintray on July 16, 2015, 08:21:35 PM
I phoned them at the beginning of last week asking what was happening as my next reading is due at the end of the month and no payment yet from previous reading.
Was told I could give them a reading over the phone and they would base my payment on that. Asked if I could get it paid into my bank rather than by cheque (I don't pay monthly so wasn't an option before) and yes that could be done so gave my bank details. Also was told there would be a statement sent out that would give a breakdown of how the amount was arrived at.
However my optimism that things were getting better has faded.........!  :(


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on July 17, 2015, 10:26:12 AM
Asked if I could get it paid into my bank rather than by cheque (I don't pay monthly so wasn't an option before) and yes that could be done so gave my bank details.
They have our bank details. All previous payments had been to that. The last payment (up to end of April) was sent as a cheque (even though I again specified bank). However, at least it has been paid!

Also was told there would be a statement sent out that would give a breakdown of how the amount was arrived at.
That would be a great improvement!

Maybe it's a consequence of the migration to the new system as I understand that the new system is piggybacking on standard billing?

Has anyone yet received payment under the new system? If so was there as statement?


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Fintray on July 17, 2015, 03:55:12 PM

Also was told there would be a statement sent out that would give a breakdown of how the amount was arrived at.
That would be a great improvement!

Skyewright that's how it was up to the end of 2012 then they just stopped sending out the FIT statements for some unknown reason.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on July 17, 2015, 05:34:13 PM
Skyewright that's how it was up to the end of 2012 then they just stopped sending out the FIT statements for some unknown reason.
We've had a FIT contract since 2010, so I also remember "the old days"!
The last "proper" statement (meter readings, dates, tariffs, calculated values etc.),  we received was in November 2012, as you say.
In August 2013 we were sent something approaching an annual summary statement (with much reduced data) for the previous 12 months or so.
Nothing of the sort since then.

I look forward to them getting their act together.  :)


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: ProDave on July 24, 2015, 02:02:42 PM
Well they messed that up then didn't they.

I sent a reading at the end of May under the OLD system with my OLD account number.

they seemed to ignore that and I heard nothing.

So I sent a reading under the new system with my new reference number on 19th July.

I got my statement today. I was expecting a big payment because it's been more than a quarter since the last payment. But it was smaller tjhan expected.

What they have done, is given me a statement up to and including the new meter reading date, but they have used the meter reading I gave them back at the end of May, instead of the meter reading that I sent on 19th July.

I guess it will all work out next time but it's a shambles.

Should I try and correct this?  My concern if I don't is when they get the next reading they are likely to flag up the fact it's somewhat too high?


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Iain on July 24, 2015, 02:51:22 PM
Hi
For the sake of a phone call, sort it now. They do seem pretty good over the phone on getting things sorted.
At least there is less likely to have a problem on the next reading.
I do all my readings over the phone and I seem to have less problems overall.


Iain


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Fintray on July 25, 2015, 09:12:10 PM
Hi
For the sake of a phone call, sort it now. They do seem pretty good over the phone on getting things sorted.
Iain

Phoned them again at the start of the week as hadn't heard anything since my earlier call. Asked to give them another reading and promised it would be sorted, hopefully this time!


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Ivan on July 26, 2015, 10:52:20 AM
A bit of a hiccup with the new system I think - I received a statement yesterday, showing that I had generated -80,730kWh, and therefore owed SSE 29,958.90 and need to phone them to talk about how I am going to repay this!!


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on August 03, 2015, 05:54:58 PM
He'd have been happy enough to take a reading today, & that also would have triggered the migration process, but I decided to stick with the existing end of quarter.
On that basis it sounds as though the FIT accounts that didn't migrate "automatically" are progressing slowly, & quite possibly hardly at all until a reading is submitted...
End of July readings phoned in. The person confirmed our "last readings" as the end of April ones which is fine by me as it's what we've been paid to. The phone conversation I had with someone in early June, querying payment of the end of April figures and including them (apparently) recording the end of May figures, seems to have disappeared in to the ether.

We have been promised a "statement". Hope it's not like Ivan's! Time will tell...


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Drawmer on August 08, 2015, 07:05:46 AM
How do you get SSE to give you a statement? I haven't had any paperwork from them for a couple of years now.
I plead guilty to not checking their payments either , but I think I'll get onto them, and ask for some calculation data.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Fintray on August 08, 2015, 11:05:32 AM
Phoned them again on 3rd August with my readings for the previous 3 months as still hadn't heard from them, guy I spoke to said oh I've noticed you've not been paid for the reading you supplied on the 21st July (last time I spoke to them). Said he would get it sorted and payment will be in the next 10-14 days........ whistle


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Ivan on August 08, 2015, 11:42:10 AM
I've emailed Drawmer the email details for the person I've been speaking to at SSE, who is new, and quite helpful. I won't put his email address here, as that would be unfair, but if anyone is having problems and wants his email address rather than the generic microgeneration@ type emails, then send me a PM and I'll give it to you.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on August 08, 2015, 06:59:54 PM
How do you get SSE to give you a statement? I haven't had any paperwork from them for a couple of years now.
Nor me. I didn't ask for it, it's just something they said would happen. Maybe a bit more paperwork (virtual or otherwise) is part of the "new" system if what they have done is incorpoate FIT into their "normal" billing software?


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Ivan on August 09, 2015, 08:46:55 PM
Yes, it does look very much like they have incorporated FITs into their billing software, as the layout is identical. It even says 'invoice details' at the top - which is a bit of a giveaway.

I submit everything by email, but the statements come by post (They sent the statement for one address to about 7different addresses for some bizarre reason - they claimed it couldnt happen, but it obviously did - which they say has subsequently been sorted out).


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Fintray on August 18, 2015, 12:49:08 PM
Checked my bank account yesterday and found that SSE had paid my FIT's payment in on the 13th (for the last 2 quarters), so that is 10 days after my last call to them, still no statement though.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Wickham on August 23, 2015, 09:04:09 AM
I still haven't received payment for the reading they requested for 26th June nor for the reading on 2nd July that I gave when I telephoned SSE.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: davec on August 23, 2015, 04:50:00 PM
Knock on the door last Friday and it was an Scottish Hydro (yep, Scottish Hydro, not the usual G4S) meter reader, come to take E10 and solar readings. Says he'll be back in six months and every six thereafter until the cows come home (or they come and fit a smart meter) so that'll do me... no more bother with faulty annoying on-line systems, just a good old fashioned bloke in a van... Smile.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on August 23, 2015, 09:33:50 PM
Knock on the door last Friday and it was an Scottish Hydro (yep, Scottish Hydro, not the usual G4S) meter reader, come to take E10 and solar readings. Says he'll be back in six months and every six thereafter until the cows come home (or they come and fit a smart meter) so that'll do me... no more bother with faulty annoying on-line systems, just a good old fashioned bloke in a van... Smile.
We get the ocasional visit to check the TGM, but that's always been quite separate from FIT readings (i.e. we've never been paid on those readings, only on the quarterly submissions).


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: djs63 on August 24, 2015, 12:15:09 PM
Two things....
Had a meter reader round each year who reads the generation meters (PV and wind) and the main meter but SSE never use his readings.
I used their web site to enter my 2 FiT and export readings  but they only took note of the PV. I received a posted statement for this and payment into my bank very quickly but had to ring up and eventually, read out the wind meter reading over the 'phone... I am not convinced that the web site accepts 2 FiT readings. Has anyone had a better experience please?


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: regen on August 28, 2015, 11:17:23 AM
In four years I have not received a single statement from SSE for our installation in Wales so it was a pleasant surprise when the first statement arrived for the recent Norfolk installation- A comprehensive document detailing the meter readings and the rate paid on the april changeover together with the total sum and when it would be paid into the nominated bank account - and it was!- BUT this account is with First Utility not SSE.

Regen


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: davec on August 28, 2015, 03:13:22 PM
Knock on the door last Friday and it was an Scottish Hydro (yep, Scottish Hydro, not the usual G4S) meter reader, come to take E10 and solar readings. Says he'll be back in six months and every six thereafter until the cows come home (or they come and fit a smart meter) so that'll do me... no more bother with faulty annoying on-line systems, just a good old fashioned bloke in a van... Smile.
We get the ocasional visit to check the TGM, but that's always been quite separate from FIT readings (i.e. we've never been paid on those readings, only on the quarterly submissions).

....so today arrives the SSE 'bill' telling me how much they owe me for FITs to be paid by my chosen method, which is a refund direct to my bank account. Thank you Scottish Hydro / SSE - system sorted as far as I'm concerned.



Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Antman on August 28, 2015, 07:41:53 PM
Sent web reading 27/07 as requested.
Received posted statement dated 11/8/15 along with date for next reading submission.
BACS payment was on 21/08.

Antman


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Wickham on September 01, 2015, 11:06:08 AM
I still haven't received payment for the reading they requested for 26th June nor for the reading on 2nd July that I gave when I telephoned SSE so I phoned again today. I was told that my payment was due to be paid but he didn't know why it hadn't. After a pause he said he had emailed a manager to check why not, so I still don't know when I will get paid.

I've been getting payments after about five or six weeks under the old system for four years, but the new system seems to have caused massive disruption. I was asked for my date of birth (why is this relevant?) and for my email address. I said SSE already have it because I've been emailing for four years. He said it was shown in my import account but not in my PV account.

I then asked why the letter asking for my next reading said on or shortly before a certain date whereas previous requests were for on or shortly after a certain date. He said he didn't realise that and that it was required on the stated date or before 2nd October, but that isn't what the letter says so SSE are really confusing everyone.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Ben55 on September 09, 2015, 10:56:50 AM
Filled in the SSE web form today.  It's refurbished, smarter; and thankfully we dont have to enter the Fit number or the Meter number  (they're optional).

But it asked several irritating questions about the export meter.... which doesnt exist here !!!

They say payment "can take 65 days" so that's no improvement.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: burble61 on September 22, 2015, 09:39:36 PM
email from SSE FITS team yesterday - "the payment for your September 1st readings have been processed and paid into your account and you are being moved onto our new system. You will receive a letter shortly confirming the migration".

The fastest I have ever received a payment from SSE (it was there on our electricity account when I checked) - 21 days!  Will see what the new schedule is - wouldn't be the end of the world but would prefer to avoid another 6 month payment given my newly retired status - but if its this efficient its a definite improvement.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on September 23, 2015, 12:58:04 PM
On Monday we received a cheque in the post (we had requested payment direct to the bank - something they've managed many times before) for the readings to 31/07/2015. We've not heard anything about a new schedule yet (or seen a "statement" they mentioned on the phone when I submitted those readings.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Mostie on September 23, 2015, 01:37:52 PM
their website is even worse than before, they now claim i've never sent them any readings this year, unfortunately its low on my list of things to keep an eye on.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Wickham on September 25, 2015, 06:43:34 AM
I also received an statement by post yesterday (23rd September but dated 18th September) with a payment shown for readings between March 3rd to July 2nd, which said that my next submission should be on or BEFORE 22nd September.

This was a day after I'd sent my reading on 22nd September as requested advising that they hadn't paid for the last reading.

I checked my bank account but the payment has not yet been made.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Fintray on September 25, 2015, 07:05:49 AM
Payment received on the 13th August but still no paperwork. Just waiting for the final reminder for my electricity bill before they get payment!


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: biff on September 25, 2015, 09:21:16 AM
  Living Off-Grid,
                  We avoid a lot of the paperwork and hassle from pen pushers but we still get the odd Electricity salesman trying to sell to us. So yesterday was the turn of  "Bhord Ghais" and its super salesman from Cavan. There I was standing there waiting for my feline stock to appear so that I could feed them and he swoops into our street in hIs white focus chariot, Hops out and strides over to me, His previous job must have been on some "Swat" team.  He looked and acted the real deal. I was impressed but then he began blethering away about selling us electricity cheaper than anyone else. I told him I might be quite interested in his gas deal, a small tank perhaps and yearly supply. " Oh No" Says he, " I am selling you the best deal in electricity that you will ever get"
 I was impressed, and I told him so. However he had "Bhord Ghais" stuck all over his van and was he not already misrepresenting the facts before we even got going,?  (I was joking)
  He was about 6ft,3" and was one of those guys who has a very narrow if any, personal space barrier, who talks right into your face..H,mmmmmmmm.
  By now he was convinced that he was dealing with an idiot,standing there with a bowl of food dressed in gardening clobber with a slack look on my face.
 Anyhow, Tomi Toto walked around the corner and I pointed him out and told the guy, thats my cat and I have to feed him,,
 So now he is exasperated and standing there with his hands on hips, Asking " Is there anyone else at home", and of course I said yes, There is Natily and her boyfriend.
 Off he goes marching towards the porch but then slows down and comes back toward me and his Van.
 "So you are ok then" He says opening the door of the van,
  "Grand" says I, Plenty of PV and a very good wind turbine.
   "Whats is that" " Oh never mind" and he zoomed off.
  It must be very tough down in Cavan, I was going to ask him about my cousin who married a big shop keeper from Cavan, He gave her two kids before she realised that he was already married to another woman with 6 other kids in another big shop that he owned, She is still living down in Cavan, with her and the kids looking after the shop for him.
  Fits,?  What is that like. It don,t don,t so good. The last person to get the Fits around here was dragged off in a white van with a blue flashing light, Im keeping quiet now.
                                                                 Biff
 


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Wickham on September 25, 2015, 07:02:31 PM
SSE are confusing themselves as well as their customers.

Today I got an email responding to my email of 22nd September (a very quick reply!) saying that they will be paying me for the six month period (see my previous post above) and will send me two statements, one for the three months to July 2nd (probably a copy of the one sent to me on 18th September) and another for July to to 17th September and will credit my bank account (not done yet).

My generation meter was read by their meter reader for the first time on 17th September but he wasn't sure whether this was just a check that all was in order, no fraud, etc. or whether I would be paid on the reading. It now appears that I will be paid on the meter reader's reading but the statement I received on 23rd September dated 18th September said that my next reading submitted should be sent on or before 22nd September, but they had already geared up to pay me on the meter reader's reading on 17th September!



Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Drawmer on September 30, 2015, 01:12:05 PM
Email received yesterday:
We are currently in the process of migrating your FITs account to our new payment system. To ensure the process is completed accurately, could you please provide up-to-date meter readings for:
Electricity/import meter
Export meter
Generation meter
Once we have received this information a manual payment will be made up to this reading, a statement will be sent to you and your account will be migrated. You can email these readings to me or phone us on 0800 975 0502.

When I rang this in just now, I enquired about the new system, and was told that migration meant that the normal meter readers will now also read the PV meters every six months, and the billing will be part of the normal meter reading system.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: djh on September 30, 2015, 03:22:10 PM
When I rang this in just now, I enquired about the new system, and was told that migration meant that the normal meter readers will now also read the PV meters every six months, and the billing will be part of the normal meter reading system.
So having spent the past several decades encouraging people to mount the meters outside so they can be read easily, they now scupper the whole scheme by requiring the meter reader to come inside to read the generation meter. Doh!


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: marshman on October 14, 2015, 08:59:44 PM
Having kicked this thread off I thought I would update with my latest experience. The previous quarter I submitted readings online, chased after 30 days and 50 days and finally got paid after 60 days. This last quarter submitted my readings online again (8th September). On the 9th of September a man knocked at the door to read my electric meter and also asked to read the TGM, he even joked that at last they had seen sense and were reading both meters in the same visit where possible. I was just about to phone them after 30 days to chase them when I got a statement through the post. Even better the figures were correct. Better than that the money was in the bank a couple of days later - 31 days from submitting the reading online - and no chasing!  May be, just may be they are getting their act together.

Roger


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Drawmer on November 26, 2015, 11:22:05 AM
Further to my post of Sept 30th I haven't received any payment for that reading so I rang the Bureau again this morning.

1. The Bureau staff are brilliant
2. The team that are implementing the 'New System' are complete and utter muppets.

I have jest spent 30 mins talking to a helpful operator at the payments bureau. Apparently they did not have my import reading for the new system in September so nothing had happened to my payment processing.
The new system will require me to ring in, email, or use the web form every three months with my import, export, and generation readings.
The system will then calculate the payment due, authorise payment, and produce the account.

I wondered why I now have to provide import readings when this system is in addition to and is not integrated with my electricity use account, but the operator didn't know why, but she told me that it was part of the new automatic system (?)
I asked if this meant that I could see my FIT account by logging onto my SSE account, and I'm told that no, the FIT account will not be on the user accounts section of the SSE website.

The new system will also generate payment accounts so that I can see how the calculation has been done. Apart from some figures produced manually for me last August, I hadn't any paperwork for my payments since October 2012!

As today's work was done manually as we spoke, I can only conclude that the SSE 'New Payment System' is still work in progress, and burdening the call centre staff at the bureau with a lot of extra work.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Iain on November 26, 2015, 11:54:18 AM
Hi
Quote
The new system will also generate payment accounts so that I can see how the calculation has been done

It is now on 5 pages!! it used to be on 1. Same information. Must be progress though.

Iain


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Ivan on December 01, 2015, 02:50:51 AM
Sadly the FITs bureau at SSE isn't doing me any favours. I have had to write to them this morning, to demand a payment which they agreed in mid July. It's now been  147days - which is 57days beyond the maximum delay permitted by Ofgem. In addition, SSE have missed various readings due to the system upgrade, which presumably will never be paid unless I chase them for these payments. As the paperwork in the interim has been scant (and in some cases non-existant ), it makes it very difficult to check their figures.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Fintray on December 01, 2015, 06:40:39 AM
My reading was due on 12 November so I sent it in the next morning at 0630hrs, a couple of days later I got a statement. The statement read I have a zero generation reading! So phones them up and find out that the system does an automatic statement print out the day after your reading due date but the guy did the calculation and the figure was what I was expecting. On about the 20th a statement appeared with the correct amount and this was in my bank account on the 30th, so much better than previous.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: burble61 on December 01, 2015, 05:25:27 PM
Re comment re getting long overdue payments out of SSE - similar to others I had problems, and whilst the FITS bureau staff were helpful, SSE's processes and systems were a major source of corporate constipation.

Eventually got the situation addressed by asking for it to be raised as a formal complaint, which seemed to get a separate escalation team involved. Suspect they had plenty of work to do but certainly the individual I dealt with did what they said they were going to do, called when they said they were going to & got it resolved in a couple days.

Worked on a standard electricity bill problem too, so SSE have trained me to "escalate early".

Lets see what happens on the first "new system" submission in new year...


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: djh on December 02, 2015, 10:21:30 AM
Eventually got the situation addressed by asking for it to be raised as a formal complaint, which seemed to get a separate escalation team involved.

I tried escalating mine twice - they never replied! So now it's with the Ombudsman.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Ted on December 07, 2015, 04:22:00 PM
I submitted my meter readings to SSE on 30th September as normal.

I have just got a FIT statement (dated 27th November) that ignores the readings I sent, but states Next Meter Reading Due on 23rd October. I had no previous communication from SSE to indicate any change of meter reading date.

As my time machine is currently non-operational (one of the tubes in the flux capacitor is blown) I have just submitted new meter readings as of today's date.

Will have to wait and see what happens next.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on December 07, 2015, 05:29:41 PM
I have just got a FIT statement (dated 27th November) that ignores the readings I sent, but states Next Meter Reading Due on 23rd October.
I've not received anything related to my reading of 30th October (the date it was next due, & I'd not been advised otherwise), but I did receive a nil ststement to 28th October, which (with my added emphasis) states "Your next FIT meter reading is due 29 January 2016. Please provide us with your meter reading on or shortly before this date".

"On or before"!? What a strange way of going about things...


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on December 17, 2015, 02:02:13 PM
I've not received anything related to my reading of 30th October (the date it was next due, & I'd not been advised otherwise), but I did receive a nil ststement to 28th October
Still nothing so I just rang up.

The payment had been entered into the system, but not "processed". No explanation was available (but the guy at the call centre didn't seem in the least surprised). As soon as he'd checked the figures with me, he proceeded to "process" the payment. The system came up with some sort of "exception", which he just over rode (no idea if it was connected with the readings, or just that their system couldn't cope at that moment, he didn't offer any explanation). After 2 or 3 goes the payment "went through" and we should now see it in our bank within ~2 weeks...


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Pat_ on December 17, 2015, 08:15:47 PM
Last quarter I forgot to do a reading so they sent me a zero statement and said when the next reading was. I did a quick reading and got paid. This quarter I also forgot, but got a statement for what they owed, based on a reading from their meter reader. Maybe they will do readings in future but I'm guessing this was a lucky coincidence, as I don't think they read every quarter.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Antman on December 18, 2015, 09:52:03 AM
The last SSE meter reading (just after I had sent in my October PV reading) the meter reader also noted the generation meter reading and said they would be doing so every 6 months from now on.
I still intend to submit a reading on 31 March as I always have as that logs the actual reading when the tariffs change. I saves assumptions being made that inevitably might not be in my favour  :)

I gather that there are a few people that had been wildly mis-reading their meters to gain an income higher than generated! Hence the future routine verification of readings.

My last statement also requested next reading to be submitted on or before 27th Jan 16 - so presumably the interim readings/payments remain as was - although annoyingly not aligned with end-of-month readings I normally log.

On the subject of assumed figures, B.Gas once again sent their 'annual statement' based on an estimated reading for November that was significantly higher than actual consumption - thus allowing them to put up the monthly DD. This also happened last year.
I submitted the actual reading online which brought the DD down by 20 on the corrected statement that arrived a few days later. It seems they attempt to artificially increase profits by taking way more than they deserve to maintain an account surplus at the end of the year; that is unless you keep 'on the ball'.
I would rather do PAYG (as I do with SSE) except the current cheapest tariff estimates it will cost another 40+ pa if not paid by fixed monthly DD.

Antman


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on January 06, 2016, 06:18:16 PM
The payment had been entered into the system, but not "processed". No explanation was available (but the guy at the call centre didn't seem in the least surprised). As soon as he'd checked the figures with me, he proceeded to "process" the payment. The system came up with some sort of "exception", which he just over rode (no idea if it was connected with the readings, or just that their system couldn't cope at that moment, he didn't offer any explanation). After 2 or 3 goes the payment "went through" and we should now see it in our bank within ~2 weeks...
On the 21st of December their system printed and posted a cheque!

That's the 3rd time in a row they have issued a cheque instead of paying direct to the bank (as they'd done successfully for almost 5 years prior to this)!  :fume

The nearest bank that's open 5 days a week is 40 miles away, so if I receive a cheque in the post it will almost inevitably end up going back in the post, then through clearing before it's available in our bank.

I'd almost wonder if it wasn't done on purpose to delay the money leaving their bank, but the cost of producing & posting the cheque is probably sufficiently greater than doing a direct payment to cancel out any benefit, so it's just as likely c**k up as conspiracy!


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Drawmer on January 20, 2016, 08:48:20 AM
Still not on the 'new' system. Sent readings in by email for end Dec and requested a calculation explanation as SSE have not issued me with any payment calcs automatically since 2013.
Received a reply email with manual calculations last week, and payment today (20 days).

It was in June last year that I received an explanation of how I was being migrated to the new system - hasn't happened yet then.
I was told that the meter reader would also read the generation meter, but he doesn't yet.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on January 20, 2016, 10:44:20 AM
I was told that the meter reader would also read the generation meter, but he doesn't yet.
Our "normal" meter reader only visits twice a year (at most), & not in anyway related to FIT quarters. On the (quite a few now over the last 5 years) occasions when our TGM has been read it's been a a separate visit. Obviously it would make more sense for the "normal" reader to note the TGM too for validation purposes, but it's hard to see what use it would be for FIT quarters?


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Wickham on January 21, 2016, 12:13:28 PM
I think SSE are gradually getting things sorted. My meter reader has always come in the third week of March and September.

Last year he read the PV meter as well as the house meter and the reading was used for payment. I had been asked to provide a PV reading about that time.

I was then asked to provide a PV reading on or before 22nd December - ie quarterly in sync with March and September.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Iain on January 21, 2016, 12:22:15 PM
Hi
I am with SSE. They just read the PV Total gen meter, which is in an awkward place inside the house. Just thinking of moving it outside so it can be read with the other meters, will make life a lot easier, I think he said they would be round every 6 months. I didn't realise some people had been upping their readings to get more money so I can see why it is being read more often. I have always been surprised that it didn't have to be outside from the start.

Iain


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: marshman on January 21, 2016, 12:42:05 PM
I think SSE are gradually getting things sorted. My meter reader has always come in the third week of March and September.

Last year he read the PV meter as well as the house meter and the reading was used for payment. I had been asked to provide a PV reading about that time.

I was then asked to provide a PV reading on or before 22nd December - ie quarterly in sync with March and September.

I think you are right. Last time they read the main meter the man asked to read the TGM as well. Also my last payment was in the bank 3 days after I got my last statement, yes I did get a statement!  Only thing was it was wrong (can't have everything I suppose) as they "estimated" it and ignored my online submission. So several phone calls later a new statement was issued and again payment in the bank within a few days. Next time I will phone the meter reading through 2 days before the required date and maybe it will go through smoothly, never had an online or email reading work without chasing up with a phone call.

Scottish Power who my other system is with paid the money in the bank after the usual 21 days - their system is consistent and easy and has been for the last four years.

Roger


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on January 21, 2016, 03:42:06 PM
I was then asked to provide a PV reading on or before 22nd December - ie quarterly in sync with March and September.
A move to syncing with the main meter reading is a distinct possibility.

We're supposed to submit the next reading by 29th January & we usually see the 'normal' meter reader about the end of January. I hadn't noticed the coincidence as we were previously on a FIT cycle that required an end of January reading.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: marshman on January 21, 2016, 03:52:22 PM
I was then asked to provide a PV reading on or before 22nd December - ie quarterly in sync with March and September.
A move to syncing with the main meter reading is a distinct possibility.

We're supposed to submit the next reading by 29th January & we usually see the 'normal' meter reader about the end of January. I hadn't noticed the coincidence as we were previously on a FIT cycle that required an end of January reading.

Oh yes, just realised that when the meter reader came in September it was the day after my FiT reading was due, (8th iirc)


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on January 27, 2016, 10:57:23 AM
I did receive a nil statement to 28th October, which (with my added emphasis) states "Your next FIT meter reading is due 29 January 2016. Please provide us with your meter reading on or shortly before this date".

"On or before"!? What a strange way of going about things...
Okay, so I've just submitted readings taken after close of play yesterday (26th January), by phone. Because I have an export meter they wanted the "normal" meter reading too (fortunately I had that to hand); apparently this is some anomaly of the new system if you have a combined import/export meter?

I've also (probably) discovered why I've had a cheque this last 3 times, and why I've needed to chase up. Apparently the system can't handle taking bank details and calculating a payment on the same day; if that's done the system decides that the situation isn't clear and does nothing! That is however what's happened on each of the last 3 occasions, as a result of which they have no bank details on the FIT account (even though they've been given them 3 times) and I've had 3 cheques, even though I've asked for payment to the bank on each occasion! Weird! The guy at the call centre suggests that I phone in on the day I receive the cheque and set up the bank details then so they will be ready for next time.

Time will tell...


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: regen on January 27, 2016, 01:13:20 PM
Having now been given a date to send in the FIT reading on a quarterly basis i thought perhaps things would run smoothly now. However a meter reader turned up to read the FIT meter yesterday and also insisted on reading the normal meter as well in spite of the fact I migrated to another provider over a year ago!

Despite my protest he still took it so i can may be expect a bloody great bill from these clowns followed by yet another discussion.

Regen   


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: ProDave on January 30, 2016, 07:39:08 PM
I sent my quarterly reading a couple of weeks back. Then a cheque for 6 arrived. Now I know the winter quarter is poor but.....

So I phoned to query it.

It turns out that 6 days after I sent the last reading in October, the meter reader came and physically read the generation meter. It was THAT reading they had used to calculate my winter quarter payment, not the one I sent in January.

All corrected now but it gets tiring dealing with someone so clearly incompetent.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Ted on January 30, 2016, 07:43:56 PM
I've just had a statement with zero payment. The reading I submitted last November has vanished and no payment. The meter reading on the statement is the one I gave them last June.

I have just submitted a reading for today. Waiting to see how they handle it before possibly moving my FiT somewhere else.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: paul149 on January 30, 2016, 09:51:36 PM
""possibly moving my FiT somewhere else.""
FYI I have had a faultless fit contract wth GoodEnergy since November 2011 and can't recommend them enough, One only possible niggle is that you have to wait the regulatory six weeks from sending reading to receiving payment (but I guess that this is in the contract but the bigger players can pay up sooner with their (our) own funds)

Paul m.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: burble61 on January 31, 2016, 05:54:10 PM
Just had the same experience as Ted. Recently submitted readings via SSE's webform had disappeared and statement only had prior readings - but it was so unclear it took some time to work that out. Called the readings in, agent was very helpful, statement & cheque arrived 2 days later. She also prompted me to take readings for April 1st when the rates change.

Will call the readings in next time - but doesn't seem very efficient at all. When our fixed rate expires in May I shall definitely look at the new independent suppliers. Prompted by Marshmans post I tested some out - quite a saving in our situations.

When we were with Ecotricity their FITS admin was very efficient - they were very open about waiting for payments in from others before they paid out.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: marshman on January 31, 2016, 09:00:14 PM
Just had the same experience as Ted. Recently submitted readings via SSE's webform had disappeared and statement only had prior readings - but it was so unclear it took some time to work that out. Called the readings in, agent was very helpful, statement & cheque arrived 2 days later. She also prompted me to take readings for April 1st when the rates change.

Will call the readings in next time - but doesn't seem very efficient at all. When our fixed rate expires in May I shall definitely look at the new independent suppliers. Prompted by Marshmans post I tested some out - quite a saving in our situations.

When we were with Ecotricity their FITS admin was very efficient - they were very open about waiting for payments in from others before they paid out.

As far as I know you don't have to keep your FiTs with the same company that supplies your electric. There are some issues if you use one of the big six for supply and another of the big six for FiTs but other than that they are separate contracts.

Roger


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: djs63 on February 01, 2016, 11:25:17 AM
I successfully (?) used their second FiTs  reading web system to send PV plus export (from SSE's installed main electric meter) and wind readings and received acknowledging emails in 24 hours.The first web system is still up on the web.

In the past submitting 2 readings (PV and wind) caused chaos. This is the first time that I have not had to ring up and give readings verbally. Fingers crossed that I get paid!  tumble:


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on February 01, 2016, 12:30:34 PM
She also prompted me to take readings for April 1st when the rates change.
Did she say you should phone them in at that time, or can the new system still handle being given two sets of readings when the next quarter ends?


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: burble61 on February 01, 2016, 01:43:15 PM
She also prompted me to take readings for April 1st when the rates change.
Did she say you should phone them in at that time, or can the new system still handle being given two sets of readings when the next quarter ends?

Ah sorry I didn't give the full story.....she said take the read on April 1st, but don't call then, just let them know at the next scheduled reading time (which is a few weeks later for us). They would then be used as the basis of the payment across the rate change. Wonder if it will work out like that simply ???

Re Marshmans point - yes, I do vaguely recall it was possible to split main energy retailer from FITS provider. Only reason i've kept them the same as I arranged for FITS payments to go straight into the main levy account and reduce the standing order (due to being on the "pre-2009 early adopter penalty rate"  :laugh:).  Unfortunately, SSE no longer have the option to pay FITS direct into their energy accounts. Thats progress...

Burble


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on February 01, 2016, 05:35:54 PM
Ah sorry I didn't give the full story.....she said take the read on April 1st, but don't call then, just let them know at the next scheduled reading time (which is a few weeks later for us). They would then be used as the basis of the payment across the rate change. Wonder if it will work out like that simply ???
Well, the old system could manage. However since the new system is totally separate, it's probably again a matter of time will tell...


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on February 02, 2016, 06:55:37 PM
Time will tell...
Less than a week later, the cheque and statement (separate envelopes) have arrived. The statement & cheque both correspond to expectations. Well done!

All I need now is to get them paying direct to the bank...  ;D


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Antman on February 13, 2016, 11:14:24 AM
Looks like they've sorted the process.
Submitted reading 25/01/16. Bank credited 10/02/16  :o  :)
I still got the zero statement letter a few days before but I suspect this is used a reminder to submit your reading on time if you want payment in that quarter (maybe).
Mine's set up on my Thunderbird recurrent tasks list anyway  ;D
Antman


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Ted on February 13, 2016, 01:03:25 PM
I received a cheque in the post today for reading submitted on 30th Jan.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: djs63 on February 13, 2016, 01:12:43 PM
I used their web system separately for wind and PV on Jan 23 and was paid by ban transfer within 2 weeks and received statements 2 days ago by post! Thus the system is looking better.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Iain on February 13, 2016, 03:31:45 PM
Hi
Phoned readings in Wed PM, cheque arrived this morning (Sat). I phoned the readings in early (4 Days) trying to miss any computer generated readings and it seems to have worked. I keep asking for BACS payment but that doesn't seemed to have worked for over a year. Just means a walk to the bank so no problem at all.
Certainly my quickest payment yet. Statement arrived Monday.

Iain


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on February 17, 2016, 06:12:05 PM
I've also (probably) discovered why I've had a cheque this last 3 times, and why I've needed to chase up. Apparently the system can't handle taking bank details and calculating a payment on the same day; if that's done the system decides that the situation isn't clear and does nothing! That is however what's happened on each of the last 3 occasions, as a result of which they have no bank details on the FIT account (even though they've been given them 3 times) and I've had 3 cheques, even though I've asked for payment to the bank on each occasion! Weird! The guy at the call centre suggests that I phone in on the day I receive the cheque and set up the bank details then so they will be ready for next time.
So, as advised I called the FIT centre after receiving the cheque and advised them of our bank details.

Today, I've received a letter confirming the new arrangement, so the next payment ought to go straight to the bank.  :)

Amusingly today's letter asks me to "take a minute to check the following information we have entered for you is accurate", which is good, except that "To protect your security we have obscured the first four digits of your account number" - so whilst I can be sure that the other digits & the sort code are correct I can't be certain that the first 4 are!  facepalm

As it happens I did ask the operator at the FIT centre to read back what she'd entered when it became obvious she wasn't going to do it as a matter of course, so it all ought to be correct, but sometimes you wonder if the people to draw up the masters for such letters ever read back what they've written (preferably after taking a break), or have the text sanity checked by someone else?


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: marshman on March 10, 2016, 07:21:34 PM
Wow....  I think (hope) I have it sorted.  My last statement from SSE said please submit your meter readings on or before 10th March 2016. So based on the debacle in December I phoned them on Monday(7th March) and gave them my readings. Thank you the nice man said, please hold while I check your account to make sure there are no problems. OK I said. 1 minute later he came back and said all was in order, the readings had been accepted and I should receive a BACs payment soon. Well just checked my account (it's the 10th today) and the money is there. Fastest ever payment. Only taken them 6 years to get it nearly right. I haven't received a statement yet but I suspect that was posted today. 

So if you are with SSE for FiTs. 1) Make sure you submit your readings at least 3 days before the date advised on your statement and 2) phone the readings through. I have never had any success emailing or submitting online - there have always been problems requiring a phone call anyway.

So in conclusion well done SSE, you took your time but you got there. Now perhaps you speed the refund of my in credit electricity supply account being as I transferred to a new cheaper supplier a month ago!!!

Roger


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: marshman on March 11, 2016, 01:48:32 PM
Just to conclude this, the FiT statement was delivered this morning, all present and correct. Then just to spoil it a little bit the SSE meter reader has just been, read both the supply, export and total generation meter, if only he came at the start of the week :)

Roger


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on March 11, 2016, 02:35:28 PM
Then just to spoil it a little bit the SSE meter reader has just been, read both the supply, export and total generation meter, if only he came at the start of the week :)
About 3 weeks ago I had an e-mail from SSE saying they needed to read the FIT meter and would I phone to make an appointment. It's been read many times before, well within their statutory requirement, but never with an appointment, but hey ho, I can see the sense in using appointments, especially if they are going to make a trip just for this purpose. So I made an appointment. No one turned up. When I called it turned out the reader was off sick, but they didn't let me know in advance, so apparently that's a 'guarantee of service' failure & I may be due compensation. Second appointment made. That was for this morning. No sign of a meter reader. No call to tell me it had been cancelled. About to call the FIT centre to see what's what...


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on March 11, 2016, 03:12:19 PM
So I made an appointment. No one turned up. When I called it turned out the reader was off sick, but they didn't let me know in advance, so apparently that's a 'guarantee of service' failure & I may be due compensation. Second appointment made. That was for this morning. No sign of a meter reader. No call to tell me it had been cancelled. About to call the FIT centre to see what's what...
This time they don't know why the meter reader didn't turn up, but have acknowledged it as a 'GS' failure & confirmed that I'm due 30 for each of the missed visits.

They've also decided that since we are in a remote location maybe it's not quite so important that our meter is read any time soon, so I shouldn't worry about it & some one will turn up sooner or later (just like they have done in the past...).

Ain't progress wonderful. A waste of time for all concerned, and it's cost them compensation that's more than our winter FIT quarter. What a farce.   facepalm



Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Drawmer on April 12, 2016, 10:40:09 AM
In late 2014 we were asked to suspend sending in readings to allow transfer to the 'new' system. Since nothing happened for about 6 months, I just resumed sending them in.

Well last August I was asked for readings including the import to migrate my account to the 'new' system. Which I supplied and got an acknowledgement.

Nothing happened, I've continued to supply my 1/4ly readings and getting paid about 4-6 weeks later.

Had another email yesterday, as the one last August. I've supplied the readings, and had acknowledgement for them.

I'm not holding my breath


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: djh on April 12, 2016, 10:50:09 AM
A little while ago they told me I was registered and then sent a statement for 0 so I took a reading and entered it in their cr*p web application (which seems to take everything there is to know about me EXCEPT my FIT a/c number which ought to be the ONLY piece of information they need). Then they deigned to acknowledge my reading and say I will be paid within 3 months! What a joke.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: burble61 on April 12, 2016, 08:56:41 PM
I phoned in my readings on Monday - got through to the FITS office very quickly. They seemed to accept interim readings from April 1st with no problem....plus I was advised "we are telling people to avoid using the web form, it causes so many problems". Couldn't agree more....wonder how much they paid some sweet talking IT company for that?

Was promised payment direct to bank account and a statement detailing payment. We shall see, they've never managed both of those things for the same submission!

I mailed them a while back with some "feedback" on the format on their FITS statements. The response was constructive "the format was discussed and agreed by SSE Senior Management and it is not possible to change it". Wonder how many times the long suffering customer-facing staff have had to say that. If I can be bothered next time, it will be something direct to SSE's "Director of Digital"....


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: linesrg on April 15, 2016, 11:08:33 AM
Good Morning All,

I haven't been on the forum for a while but feel the need to 'vent my spleen' in the direction of SSE/ Atlantic (those who read further back in this thread and possibly others will note this isn't the first time I have had issues).

I sent in my 31st October readings on the 1st November 2015 by EM and received an acknowledgment the same day. I went away to sea circa 15th November and came back mid-March.

Having dealt with other more important things (not the least of which dealing with a non-tracking Lorentz tracker but that is another issue) I have turned my attention to the fact that, yet again, that useless shower of s***s at SSE have not sent a cheque iro any FIT payments.

I have just phoned SSE/ Atlantic to be told, yet again, that there appears to be a problem transferring my account to this much talked about 'new system' and that I was right the readings haven't been processed or a payment made.

Just how difficult can this be?

Yet again I have initiated the complaints procedure although having done this previously I hold out little hope of any real change occurring.

I have no idea how long I'll need to wait until my circa 816 turns up.

I can't even submit an updated reading as the mannie is coming to carry out the 2 year read of my meters on Tuesday.

Now to phone the UK agents for Lorentz and find out why they don't respond to EM's............................................

Regards

Richard


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: djh on April 20, 2016, 02:34:11 PM
A little while ago they told me I was registered and then sent a statement for 0 so I took a reading and entered it in their cr*p web application (which seems to take everything there is to know about me EXCEPT my FIT a/c number which ought to be the ONLY piece of information they need). Then they deigned to acknowledge my reading and say I will be paid within 3 months! What a joke.

The joke just got better. Apparently they just phoned* and told my wife that they need a reading because I haven't sent one. How do I convert my frustration into cash?

* Despite me always telling people to email and NOT phone!


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on April 20, 2016, 03:16:15 PM
The joke just got better. Apparently they just phoned* and told my wife that they need a reading because I haven't sent one. How do I convert my frustration into cash?
I wonder if failure to process data provided to their web form (you presumably still have the acknowledgement?) could be seen as a service level guarantee failure (or whatever the relevant jargon is)?


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: JohnS on April 20, 2016, 03:43:54 PM
Stop banging your head against a brick wall.

Change to Npower.  They email you just before beginning of Mar, Jun, Sep and Dec asking for a meter reading by the 25th except March which is by the 31st.

I input the reading online on 31 March and got an email in a day or two with my FIT statement and the money was in my bank account on 8 April.

Cannot ask for better than that.

John


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: marshman on April 20, 2016, 09:05:31 PM
In the six years I have been with SSE the only way I have ever got paid is to phone them. When ever I emailed or used their webform I have always had to chase them and been told the emails "often don't get through, so safest to phone".  At the start of March a few days before the submit by date I phoned the readinfs through and was paid a few days later and had a paper statement within a week. So from my experience forget web and email and phone the readings through.

Scottish  Power who I am registered with for my other system pay up within 3 weeks everytime, whether readings are phoned, emailed or entered by webpage, paper statement arrives a few days later.

Roger


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Bonzo James on July 13, 2016, 09:53:16 PM
In the six years I have been with SSE the only way I have ever got paid is to phone them. When ever I emailed or used their webform I have always had to chase them and been told the emails "often don't get through, so safest to phone".  At the start of March a few days before the submit by date I phoned the readinfs through and was paid a few days later and had a paper statement within a week. So from my experience forget web and email and phone the readings through.

Scottish  Power who I am registered with for my other system pay up within 3 weeks everytime, whether readings are phoned, emailed or entered by webpage, paper statement arrives a few days later.

Roger

I phoned through my FIT meter reading for the first time back in April. Never had any luck in the past with emails - always needed a follow up phone call at some stage. (Have never tried the online form - at least with an email you have it on your PC to refer back to, not sure about the on-line setup). The payment still took nearly six weeks though! (Submitted 13th April, received payment 24th May). Submitted latest reading today by phone - will be interesting to see when the payment arrives.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: marshman on July 13, 2016, 10:24:59 PM
Phoned my last one through on the 9th June, a couple of days prior to the "before" date on my last statement, money in the bank on the 15th June, so worked again for me.

Wait no more than four weeks and then chase them on the phone.

Roger


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Kipper2 on July 15, 2016, 11:46:43 AM
Phoned my last one through on the 13th June, a couple of days prior to the "before" date on my last statement, no money in the bank as of the 15th July, so hasn't worked for me!

Chased them on the phone last week. 

(When my total generation and export readings were phoned through they asked for my import meter reading as well. Updated electricity bill arrived by post within two days!)

David.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on July 15, 2016, 04:32:18 PM
When my total generation and export readings were phoned through they asked for my import meter reading as well. Updated electricity bill arrived by post within two days!
When I phoned in my last quarter (only the second one on the new system) the guy didn't want the import figure when I offered it, just the TGM & the export. I'm pretty sure he said he didn't have authority/access to take an import figure. When, after 4 weeks delay, I queried why no payment I was told it was held up because they needed an import figure!  :fume
Once they had the import figure everything went nice & smooth & quick as I could wish.

Next time I'll know to push harder if there is resistance...


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Kipper2 on July 20, 2016, 04:41:53 PM
When I chased my FIT payment a couple of weeks ago I was told that "the system" had a target date of 15/7/16 (from readings submitted by phone on 13/06/16) and it would definitely be produced by then.  I said OK, but if no payment is received by 20/07/16 I will call again. It wasn't and I just have!  This time I was told that they were having a few problems and "the system" was now showing a target date of 15/08/16 for raising the payment!  Knowing (after six years of broken promises from SSE) that the chances of this actually happening were remote to say the least, I told them so and was put through to one of the complaints managers. After venting my spleen and asking how after SIX YEARS they still do not have a working computer system I was promised they would raise a manual payment with an estimated turn around of 10 WORKING DAYS.  In addition I was promised by the complaints manager (Ross Davis) that he would call me on 29/07/16 to advise me on the progress of my payment. Now I may be being uncharitable to Mr Davis but he is approximately the fifteenth person from the SSE FITS team to promise to call me back over the last six years and do you know how many actually have?  The answer is not one, I have NEVER had a call returned!  My advice, to anyone who has submitted meter readings since mid June (and not yet received a payment) is to start chasing by phone as soon as possible. The complaints managers are scheduling the raising of manual payments on a spreadsheet and the list is only going to get longer!  God help us all.

David.

PS. When I commented on the fact that I thought that this new regime was supposed to fix all the problems of the preceding two computer systems, the reply I received was a very proud "Well it managed one cycle OK before you had a problem".
     Aaaaaaaaaaaaargh!  banghead:


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: john999boy on July 20, 2016, 07:33:36 PM
After having similar target dates and replies to enquiries as Kipper2 got, I've just checked my bank account and nada.
Good old SSE for letting me down again.  facepalm


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on July 25, 2016, 12:18:35 PM
I just phoned in the readings for my latest quarter.

At the end of the call they were keen to emphasise that they have the whole quarter in which to pay, but would try to do better (there was no promise to pay within an optimistic number of days). When I mentioned that I'd heard they were having problems I was told, yes there was a problem in June, they've now sorted out the problem behind that and it shouldn't happen again, but it's caused a backlog that they are still working through, hence the likely delay in payment.

As usual, time will tell...


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Drawmer on August 08, 2016, 07:27:49 AM
Well, knock me down with a kipper!

SSE have now put me on the 'new system' as promised in their letter to me in 2013.
My reading date was 28th July and I phoned the figures in on 1st August.
On 3nd August I received a set of paperwork, calculated on the non-existent readings for 28th July, which showed zero balances.
On 5th August I received a set of paperwork calculated on the new export and generation readings (very clear, and the first calculations that I have received automatically for several years)
Today - I've been paid by bank transfer.

I think they've done it.

I shall amend my reading habits to 28th of each 1/4 month.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: marshman on August 08, 2016, 09:22:39 AM
Well, knock me down with a kipper!

SSE have now put me on the 'new system' as promised in their letter to me in 2013.
My reading date was 28th July and I phoned the figures in on 1st August.
On 3nd August I received a set of paperwork, calculated on the non-existent readings for 28th July, which showed zero balances.
On 5th August I received a set of paperwork calculated on the new export and generation readings (very clear, and the first calculations that I have received automatically for several years)
Today - I've been paid by bank transfer.

I think they've done it.

I shall amend my reading habits to 28th of each 1/4 month.

Glad someone else has had success with the "new" system, I was beginning to think I was the only one! Be careful though, check each statement as you get it, on the right hand side it tells you when your next reading is due and the date does change! I phone the reading through a couple of days before the date on the statement as I found that sometimes if you phone on the actual date the statement is produced with an estimated reading. My last two payments have been very quick ( 3 days and 6 days).

Roger


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Wickham on August 22, 2016, 09:27:55 AM
Problems with payment again, after I thought the new system was working OK.

PV reading requested before 24th June 2016, so I used online form on 21st June.
Statement with an estimated reading sent through on 26th July based on a slightly higher reading.
Revised statement sent on 10th August showing 0 and estimated statement cancelled.
I telephoned today giving 21st June reading and a new statement was promised, also advised not to use online form which has been having problems, but to telephone readings in future "for peace of mind".



Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Iain on August 22, 2016, 10:35:49 PM
Hi
Phoned mine in on the 2nd, still nothing. So phoning in the readings seems to be having problems as well. Phoned up again last week to check, all ok but waiting for payment to be made.

Iain


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on August 23, 2016, 04:41:29 PM
As usual, time will tell...
And it has, and again nothing after 30 days, so I called...

"Payment has been suspended because we don't have a 2 year FIT meter read"!  banghead:

Back in February wrote to say they needed to make a reading (before that they had just turned up at the door). I called them and made an appointment, which they missed. I called and made another appointmentm which they missed, That cost then 30 for each missed appointment (added to the next FIT payment), so when I called to report the second no show, they said "Okay. You've done everything you can. This is our fault. No point in booking another appointment. We'll note it on your FIT account and you'll not be penalised".

Well, the next payment came though okay, but now this!  :fume

It seems I should not have trusted them and just kept making appointments till someone turned up. I'll know better next time.

We've now got an appointment for September the 5th. I wonder if we'll see anyone...


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Iain on August 23, 2016, 05:48:22 PM
Hi

Quote
Back in February wrote to say they needed to make a reading (before that they had just turned up at the door). I called them and made an appointment, which they missed. I called and made another appointmentm which they missed, That cost then 30 for each missed appointment (added to the next FIT payment), so when I called to report the second no show, they said "Okay. You've done everything you can. This is our fault. No point in booking another appointment. We'll note it on your FIT account and you'll not be penalised".

Thats why I have just moved my generation meter outside. In a small box above the main meters.

Just phoned up again and they still don't know why I haven't been paid yet!
Apparently the export and generation are now different accounts and paid separately!!
Perhaps "Keep It Simple" might help SSE

Iain


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on September 05, 2016, 03:57:52 PM
We've now got an appointment for September the 5th. I wonder if we'll see anyone...
Well, there was no meter reader this morning "between 8am and noon" so, allowing a good bit of leeway, I reported that at around 1330. They said sorry about that, we'll release the FIT payment, and the meter reader will be in contact sometime to arrange an appointment.

Just before 1500 there was a knock at the door, and who should be there but a meter reader who hadn't been told that it was supposed to be a morning appointment. Good job I hadn't needed to book a half day off to be here this morning and then be somewhere else this afternoon.

So hopefully that's it sorted, for the next 2 years or so...


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Iain on September 06, 2016, 11:46:39 AM
Hi
The saga continues. You couldn't make it up.

Started with SSE FIT 2010, at the start. Since then every time I phone my reading in I ask for it to be paid via BACS.
Every time I get paid by cheque. Every time i query it they say it is all set up and I should get BACS next time.
Phoned up last month to give my readings and they said that although all the bank details were there they had never been activated despite all my requests since 2010.
So they activated the details and still nothing.
Phoned 2 weeks ago and they said there were no problems and just wait for the money.
Nothing.
Phoned again today. I was told that as the BACS was set up the same day as my reading was given so the system cancelled the payment!!
So today, BACS details deleted, that will force the system to issue a cheque, and they will reinstate the BACS details on Thursday. So next time I might get a BACS payment.
I bet if i owed them money it might get sorted quicker.

Iain


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Mike McMillan on September 06, 2016, 12:04:12 PM
I have never had a problem. Used the old system since January 2011. Email the form in, on the 1st of the payment month, automated reply, paid into my account within 3 weeks. I use the same form with it's details and just change the date and reading..

Mike


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on September 06, 2016, 04:31:08 PM
Started with SSE FIT 2010, at the start. Since then every time I phone my reading in I ask for it to be paid via BACS.
Every time I get paid by cheque. Every time i query it they say it is all set up and I should get BACS next time.
I had that when they converted to the new system (all was fine before that) and went through the same cycle several times. Somewhere around the third time I happened to get someone on the phone who was aware of the problem and of the workaround...
The "trick" is apparently that you need to call up and arrange for the switch to BACS in between readings, after you have received the cheque.

The way it was explained to me is that if you give them readings for payment by cheque, and also get them to take bank details at the same time, when the cheque payment gets processed it resets your account back to "pay by cheque". I may have the details slightly wrong, but that's the general drift.

Anyway, I did as suggested. Waited till I'd received the cheque, called the FIT line, set up the bank details. Next payment came through direct to the bank.  ;D

For a company that must have massive reliance on computers, they don't seem to be particularly good at this sort of thing...  ::)


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Devonal on September 14, 2016, 09:43:12 AM
SSE has been my FIT provider for 5 years.What baffles me is why they still seem to work in a shambles, is it because SSE will not put in the resources? I submitted my last reading on the 12th July. On the 23rd August phoned and was told that my payment had been approved that very morning, it now had to go to verification and be signed off. I was assured that I would receive payment shortly. No chance. Phoned again 14 th Sep and told the very same thing, but that having spoken to a manager, I was promised that I should receive payment next week. I was also told that under the t&c that they had until the 27th Nov, ie 90 days. 90 days, from when? How do they work that out? Also I was informed they do try to make payments as quickly as possible, not just sit on the money. They had a billing issue this year which has caused a problem and delays, and they are still trying to catch up, but next quarter should be quicker. SSE really need to get their act together. I use Atlantic energy for my electric, part of the group, and have always been happy with the service, quick, efficient and accurate, so why can't they get FIT right? Since the last improvement thinks have just got worse! fpig: fpig:


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: john999boy on September 14, 2016, 10:03:21 AM
What annoys me is that every time my payment goes into the 'exceptions' due to it being over a certain amount, it just gets ignored until I phone them up!


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Iain on September 14, 2016, 10:22:18 AM
Hi

Quote
Hi
Phoned mine in on the 2nd, still nothing. So phoning in the readings seems to be having problems as well. Phoned up again last week to check, all ok but waiting for payment to be made.

Iain

Well the 4 page statement has arrived but no cheque yet!

When it all started the 1 page statement used to have the cheque on the bottom, far too simple.

Iain


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: marshman on September 19, 2016, 09:15:52 AM
I really must be in SSE's good books. Phoned the readings through on the 6th (last statement said submit by the 7th), paper statement received last Friday, 16th, payment in my account this morning, 19th, so 12 days, a bit slower than the last two payments, but third quarter in a row on the "new" system that processing and payment have been fairly swift.

As a slight aside when I called them I mentioned that I had not been asked for the annual declaration and was told that this was no longer required.

Roger


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Iain on September 19, 2016, 01:40:05 PM
Hi
Quote
Quote
Hi
Phoned mine in on the 2nd, still nothing. So phoning in the readings seems to be having problems as well. Phoned up again last week to check, all ok but waiting for payment to be made.

Iain

Well the 4 page statement has arrived but no cheque yet!

When it all started the 1 page statement used to have the cheque on the bottom, far too simple.

Iain

Cheque arrived Friday.

I now have to phone up and check the BACS system has been re authorised, hopefully for my first bank payment.
I won't hold my breath just yet though.

Iain


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Wickham on September 23, 2016, 01:21:07 PM
SSE have excelled themselves! I was asked to send a FIT reading before 22nd September, but because it all went wrong last time with an online entry that was ignored or lost, I telephoned on 19th September.

Today I got a correct statement by post just as the meter reader was at my house, reading electric and FIT meters. He couldn't tell me if his FIT reading would normally be used if later than mine (this was before I had opened my post).


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on September 23, 2016, 05:36:59 PM
So hopefully that's it sorted, for the next 2 years or so...
The statement turned up today, so that's about 18 days since the last time I talked to them. Their calculation is within a penny of mine, plus 30 for the missed appointment. Just need to see how long it takes to appear in the bank now...


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on September 30, 2016, 03:38:52 PM
The statement turned up today, so that's about 18 days since the last time I talked to them. Their calculation is within a penny of mine, plus 30 for the missed appointment. Just need to see how long it takes to appear in the bank now...
The payment appeared in the bank on the 28th.

Just under a month now till the cycle starts again...


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: djs63 on September 30, 2016, 05:40:28 PM
Just had a letter from SSE telling me to make an appointment for the generation meters to be read because they have to do it every two years. The meters were read 2 months ago!!! :hysteria Though it did take two attempts, one for PV and one for wind.

Maybe everything has to be done in twos, from submitting readings twice, to having meters read, to ringing up twice to ask where the payment is........ tumble:


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on September 30, 2016, 06:32:55 PM
Maybe everything has to be done in twos, from submitting readings twice, to having meters read, to ringing up twice to ask where the payment is........ tumble:
Maybe that's why I had 2 missed meter read appointments (& thus 2x 30 compensation) earlier this year?  tumble:


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: linesrg on October 16, 2016, 08:16:39 PM
Good Evening All,

Finally after only 8 years(!!!!!!!!!!!!!!!!!) SSE have managed to get a cheque to me for the right amount and within a 14 day period. I am in a state of shock.

It still won't stop me changing to e.ON for my electricity though as they are cheaper..........

Regards

Richard


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Iain on November 18, 2016, 09:05:29 PM
Hi
Well what an improvement.
8 Nov Reading phoned in
12 Nov Statement arrived
18 Nov Money in the Bank
It's been a slow road but no complaints if it carries on like this

Iain


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on November 19, 2016, 03:42:10 PM
Well what an improvement.
8 Nov Reading phoned in
12 Nov Statement arrived
18 Nov Money in the Bank
It's been a slow road but no complaints if it carries on like this
Our late October reading went through equally smoothly!
25th October reading
29th received statement (dated 26th)
2nd November Money in the bank.
That's the first smooth run through for the best part of 2 years. It's taken a while, but the 'new' system seems to be settling in...  ;D



Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Iain on February 23, 2017, 09:10:11 PM
Hi

The improvement has continued

14th Feb Reading Phoned in
16th Feb Money in bank
17th Feb Statement arrived in post

At last

Iain


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: linesrg on January 16, 2018, 03:15:24 PM
Good Afternoon All,

SSE just can't help themselves. Got back into the house from Aberdeen yesterday and there was an envelope from SSE with a FIT's statement. In the great tradition of being able to snatch defeat from the jaws of victory (something SSE have been very good at since 2009 in my experience) it was a cock-up.

I phoned them up where somebody explained that they had already realised their foul-up and a further statement was on its way. The statement I had was for a mere 11.73. Checking my bank today I see another 80.16 has now found its way into my account. The positive is that its taken 16 days since I submitted my readings which in fairness they only wanted on the 8th.

That still makes only one payment since 2009 that hasn't needed some end user intervention.

Changing topic slightly it is this level of performance from such as BT that has me now experimenting with mobile broadband internet (like what this message is being sent by).

Regards

Richard


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Westie on August 27, 2018, 12:30:11 PM
Having become used to 14 days to payment over the last couple of years SSE are now late paying FiTs submitted early July 2018, anyone else have the same problem?  We've had the statement which is correct but no cheque?



Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: marshman on August 27, 2018, 01:59:55 PM
Having become used to 14 days to payment over the last couple of years SSE are now late paying FiTs submitted early July 2018, anyone else have the same problem?  We've had the statement which is correct but no cheque?



Not had any trouble for the last 2 years, payment into my bank in 6 to 21 days. Only had 1 issue with the last payment submitted early June online. It apparently "got lost in the system" even though I got an automated response. I got a 0 statement so called them. They apologised, gave me the standard spiel that it would be paid within the quarter, but new correct statement and payment in the bank within 17 days of original submission. So in short not noticed any delays - just coming up to next reading time 1st week of September, so we will see.

One thing that the person did say was that although they quote "within the quarter", payments less than 1000 usually go straight through within a week or two. Payments over 1000 are "vetted" (my word as I can't remember the exact phrase used) so take longer.

Roger



Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Iain on August 27, 2018, 02:00:09 PM
Hi
Our august payment.
Sent in readings 1 week early.
Received a statement with 0 kWh - 0

Phoned up and was told the readings weren't in time. I explained they were a week early via their web page,and they then said that they,(SSE) had not put the readings in, in time.
They said they are having delays because of the high number of people had high readings and had to get them authorised. I wonder why they are high, could it to be with all the sun we have had???

So still waiting.

Iain


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Antman on August 27, 2018, 08:04:48 PM
They seem to have been all over the place in the last year or so. I had thought they had it sorted but not so.

My 24/07/17 reading was re-submitted via fits@sse on 22/08/17 as nothing heard and then verbally by phone on 31/08/17 as still no email confirmation.
My 20/01/18 reading was paid (via BACS) on 25/01/18 - only 5 days later!
My latest 20/07/18 reading (via website) was paid on 20/08/18 - one month later. Go figure  ???

Why, when the SSE Utility bill can be processed within 3 days, cannot they use the same system to run the PV payments? OK may need an extra day or two because of extra checks but even that should be simple (PV system capacity is known so therefore they can predict the maximum  limit on reading to prevent fraud).
Antman


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: linesrg on August 27, 2018, 10:08:18 PM
Good Evening All,

As I posted previously, speaking strictly for my own property, their record stands at just the one correct payment in line with their own T&C's since 2009 - I simply don't understand how they can continue to get it wrong so often.

Regards

Richard



Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: sam_cat on August 28, 2018, 07:39:02 AM
As above, they consistently get it wrong and need to be told how to calculate it/get the figures wrong (even though they are typed into an online form and apparently human hand does not touch them - I am convinced someone retypes based on what you enter into the form).

And also as above, they want to come and inspect the install and wont pay a penny more until this is done as the figures for the summer are higher than they expected. Soonest they can visit, December. :/

Useless!


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Westie on August 28, 2018, 09:00:51 AM
I think the explanation they gave to Iian seems feasible, re many peeps going over the 1000 threshold. This was our first ever quarter to breech that , the previous summer high was just below it in summer 2014.  I guess I'll have to put it down the SSE failing to react to climate change and of FiTs indexation!





Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: offthegridandy on August 28, 2018, 07:42:12 PM
If they can't give you the money they owe you why pay their bill, with hold what they owe you from you next leccy bill.  If they don't like it, tell them to take you to court and explain in front of a magistrate.  Image 2 million people  withholding bill payments from SSE (or who ever) they would soon sit up and take notice me thinks.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Westie on August 28, 2018, 07:58:31 PM
Excellent idea Andy, I'd love to have the opportunity to say ' I'll only pay you if you pay me first'  :hysteria , sadly I don't pay SSE for my import banghead:


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on November 29, 2018, 10:08:39 AM
Just when it all seemed to be going smoothly?

Maybe I'm making something out of nothing, but has anyone else had an odd 'null' statement?

In late October I called in my readings a couple of days before the date advised on the previous statement, just as I've been doing for a good while now.

After a few days, a paper statement arrived (no idea why they still don't offer 'paperless' for FIT), and not long after we received payment. That statement advised the next reading was due in late January, just as I'd expect.

Just over a fortnight later I received another statement. No new readings (naturally, since I'd not given any). All it showed was the payment they'd made. This new statement advises that the next reading is due late April! Okay so the January payment is not likely to be very much, & there may be some sense in skipping the winter quarter but I thought that quarterly readings & payment were part of the FIT package?

I've left the January date scheduled to submit a reading. We'll see what happens...




Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: Drawmer on December 11, 2018, 12:29:38 PM
Yep, payments system is FUBAR again.

I rang just now, and for the first time, the handler in the call centre wasn't particulary helpful. Just kept repeating the mantra that the contract allows SSE a Quarter to pay.

I still have a high regard for the call centre staff at the FIT centre. But the systems are complete rubbish.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: marshman on December 16, 2018, 10:41:22 AM
Just received last quarters payment in the bank. 11 days after phoning readings through. I did start to use the web page to submit readings but 2 qtrs ago I got a 0 statement and I phoned them. The staff said the web readings don't always get passed through so I have reverted to phoning through. As Drawmer says call centre staff always polite and helpful, but their systems are (and always have been) a mess. Anyway no problems this time for me, though only because I phone through the readings. My other system is with Scottish Power and I always submit readings online and always get paid within 21 days - never had any hassle except if they think the reading is higher than expected, in that case a quick email with a picture of the TGM sorts it out.

Roger


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on December 17, 2018, 02:00:39 PM
Anyway no problems this time for me, though only because I phone through the readings.
I've been phoning in readings quarterly for years. It seems by far the most reliable approach for SSE. The odd thing this time was how the 0 statement and push forward of 'next reading date' by a whole extra quarter to April happened just a couple of weeks after a successful call-in reading/receive statement (next reading due January)/receive payment cycle.


Title: Re: SSE New FiT Regime - anyone heard anything??
Post by: skyewright on February 25, 2019, 02:38:40 PM
Just over a fortnight later I received another statement. No new readings (naturally, since I'd not given any). All it showed was the payment they'd made. This new statement advises that the next reading is due late April! Okay so the January payment is not likely to be very much, & there may be some sense in skipping the winter quarter but I thought that quarterly readings & payment were part of the FIT package?

I've left the January date scheduled to submit a reading. We'll see what happens...
Ignoring the daft "next reading die in April" notice, I  phoned in the quarterly readings in late January as usual. The call centre were happy to take the readings & the money appeared in our bank on the 3rd day after calling in the readings. I think that's a record, for us at least?  ;D