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Author Topic: Payment Delays  (Read 3776 times)
Ivan
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« on: August 07, 2014, 04:18:39 PM »

SSE have never yet paid my FITs on time. The original contracts - which they have signed, state that they will pay within 35days of receiving the readings. However, for the last 18months or more, they've taken 2-3months to make payment. When I chased them last week, I pointed out that they're failing to honour their own contract. It was then pointed out that Ofgem have decreed that they can take up to 65days to make payment - which is why they now delay making payment. Once again, I get the impression that Ofgem is the source of the unfairness towards consumers, rather than applying their powers as regulator.
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GavinA
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« Reply #1 on: August 17, 2014, 07:17:10 PM »

breach of contract is breach of contract regardless of what Ofgem's minimum guidelines state.
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Mostie
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« Reply #2 on: August 17, 2014, 10:17:49 PM »

Been waiting on mine since beginning of July, SSE need a rocket up their @rse  Angry
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Jober
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« Reply #3 on: August 18, 2014, 06:49:43 AM »

We are with SSE and they do seem to be taking their time. We should complain and threathen to leave them.
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Mike McMillan
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« Reply #4 on: August 18, 2014, 07:03:24 AM »

I have just received a statement from them and they haven't paid me since the 30th December, they just show a credit of 950!


Mike McMillan

Osborne Bay
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regen
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« Reply #5 on: August 18, 2014, 08:10:13 AM »

Similar problem here. I rang them to ask why the last payment had not come through and was given the stock answer of its not 65 days yet! So i then asked why I ad not recieved the payment before that and was told they had not recieved my reading.

I demanded to speak to a manager, who, to be fair did ring back witin about 10 minutes, and my payment(both) were in my account within 3 days.

Is it just incompetance or deliberately withholding our cash?

Regen

Moved my electricty account to Good energy maybe te FIT will have to follow!
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dan_b
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« Reply #6 on: August 18, 2014, 09:12:32 AM »

British Gas messed up my last payment as well, although I got it eventually (2months late) after managing to speak to an actual human being.
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biff
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« Reply #7 on: August 18, 2014, 09:54:43 AM »

I have no complaints.
                 I am up to date, angel
                                         Biff
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Justme
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« Reply #8 on: August 18, 2014, 10:30:30 AM »



Moved my electricty account to Good energy maybe te FIT will have to follow!


We have our FIT with Good Energy.

We only read meter once per year.

Each year they have been getting better at paying sooner.

This year was 6 weeks (42 days) from reading to money in the bank.
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martin
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« Reply #9 on: August 18, 2014, 10:35:11 AM »

EDF have been consistently brilliant - submit reading, confirmation of BACS overnight or 2-3 days!
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noah
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« Reply #10 on: August 18, 2014, 11:27:04 AM »

from my recent good energy advisory:
meter read 19 September payment due 25 November
meter read 19 December payment due  26 Feb
looks like the max 65 days being taken.
Standard practice is always to hold onto your cash: even with low interest rates its still asource of free income.
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Quakered
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« Reply #11 on: August 18, 2014, 11:42:38 AM »

Another vote for the Frogs! We went with our energy supplier (EDF) when we installed our PV at the very start of the FiT scheme in Feb 2010. They were having all sorts of problems setting up the service but they were always contractible on the 'phone and always friendly and helpful. They rapidly sorted themselves out and are now paying FiTs within a few working days of my submitting the reading (2-4) despite the contract allowing them 65 days.

If I were stuck with SSE I think I would not pay my gas and electricity bills as I am sure there is not a Court in the land that would not see the justice of offsetting your bills against the larger debt they owe you.
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Patrick

No, Sir, when a man is tired of London, he is tired of life; for there is in London all that life can afford
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