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Author Topic: SSE New FiT Regime - anyone heard anything??  (Read 78132 times)
Ivan
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« Reply #45 on: July 26, 2015, 10:52:20 AM »

A bit of a hiccup with the new system I think - I received a statement yesterday, showing that I had generated -80,730kWh, and therefore owed SSE 29,958.90 and need to phone them to talk about how I am going to repay this!!
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skyewright
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« Reply #46 on: August 03, 2015, 05:54:58 PM »

He'd have been happy enough to take a reading today, & that also would have triggered the migration process, but I decided to stick with the existing end of quarter.
On that basis it sounds as though the FIT accounts that didn't migrate "automatically" are progressing slowly, & quite possibly hardly at all until a reading is submitted...
End of July readings phoned in. The person confirmed our "last readings" as the end of April ones which is fine by me as it's what we've been paid to. The phone conversation I had with someone in early June, querying payment of the end of April figures and including them (apparently) recording the end of May figures, seems to have disappeared in to the ether.

We have been promised a "statement". Hope it's not like Ivan's! Time will tell...
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Regards
David
3.91kWp PV  (17 x Moser Baer 230 and Aurora PVI-3.6-OUTD-S-UK), slope 40, WSW, Lat 57 9' (Isle of Skye)
Drawmer
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« Reply #47 on: August 08, 2015, 07:05:46 AM »

How do you get SSE to give you a statement? I haven't had any paperwork from them for a couple of years now.
I plead guilty to not checking their payments either , but I think I'll get onto them, and ask for some calculation data.
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Paul Drawmer, Deddington Oxon.
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Fintray
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« Reply #48 on: August 08, 2015, 11:05:32 AM »

Phoned them again on 3rd August with my readings for the previous 3 months as still hadn't heard from them, guy I spoke to said oh I've noticed you've not been paid for the reading you supplied on the 21st July (last time I spoke to them). Said he would get it sorted and payment will be in the next 10-14 days........ whistlie
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Ivan
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« Reply #49 on: August 08, 2015, 11:42:10 AM »

I've emailed Drawmer the email details for the person I've been speaking to at SSE, who is new, and quite helpful. I won't put his email address here, as that would be unfair, but if anyone is having problems and wants his email address rather than the generic microgeneration@ type emails, then send me a PM and I'll give it to you.
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skyewright
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« Reply #50 on: August 08, 2015, 06:59:54 PM »

How do you get SSE to give you a statement? I haven't had any paperwork from them for a couple of years now.
Nor me. I didn't ask for it, it's just something they said would happen. Maybe a bit more paperwork (virtual or otherwise) is part of the "new" system if what they have done is incorpoate FIT into their "normal" billing software?
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David
3.91kWp PV  (17 x Moser Baer 230 and Aurora PVI-3.6-OUTD-S-UK), slope 40, WSW, Lat 57 9' (Isle of Skye)
Ivan
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« Reply #51 on: August 09, 2015, 08:46:55 PM »

Yes, it does look very much like they have incorporated FITs into their billing software, as the layout is identical. It even says 'invoice details' at the top - which is a bit of a giveaway.

I submit everything by email, but the statements come by post (They sent the statement for one address to about 7different addresses for some bizarre reason - they claimed it couldnt happen, but it obviously did - which they say has subsequently been sorted out).
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Fintray
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« Reply #52 on: August 18, 2015, 12:49:08 PM »

Checked my bank account yesterday and found that SSE had paid my FIT's payment in on the 13th (for the last 2 quarters), so that is 10 days after my last call to them, still no statement though.
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Wickham
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« Reply #53 on: August 23, 2015, 09:04:09 AM »

I still haven't received payment for the reading they requested for 26th June nor for the reading on 2nd July that I gave when I telephoned SSE.
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davec
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« Reply #54 on: August 23, 2015, 04:50:00 PM »

Knock on the door last Friday and it was an Scottish Hydro (yep, Scottish Hydro, not the usual G4S) meter reader, come to take E10 and solar readings. Says he'll be back in six months and every six thereafter until the cows come home (or they come and fit a smart meter) so that'll do me... no more bother with faulty annoying on-line systems, just a good old fashioned bloke in a van... Smile.
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skyewright
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« Reply #55 on: August 23, 2015, 09:33:50 PM »

Knock on the door last Friday and it was an Scottish Hydro (yep, Scottish Hydro, not the usual G4S) meter reader, come to take E10 and solar readings. Says he'll be back in six months and every six thereafter until the cows come home (or they come and fit a smart meter) so that'll do me... no more bother with faulty annoying on-line systems, just a good old fashioned bloke in a van... Smile.
We get the ocasional visit to check the TGM, but that's always been quite separate from FIT readings (i.e. we've never been paid on those readings, only on the quarterly submissions).
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Regards
David
3.91kWp PV  (17 x Moser Baer 230 and Aurora PVI-3.6-OUTD-S-UK), slope 40, WSW, Lat 57 9' (Isle of Skye)
djs63
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« Reply #56 on: August 24, 2015, 12:15:09 PM »

Two things....
Had a meter reader round each year who reads the generation meters (PV and wind) and the main meter but SSE never use his readings.
I used their web site to enter my 2 FiT and export readings  but they only took note of the PV. I received a posted statement for this and payment into my bank very quickly but had to ring up and eventually, read out the wind meter reading over the 'phone... I am not convinced that the web site accepts 2 FiT readings. Has anyone had a better experience please?
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regen
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« Reply #57 on: August 28, 2015, 11:17:23 AM »

In four years I have not received a single statement from SSE for our installation in Wales so it was a pleasant surprise when the first statement arrived for the recent Norfolk installation- A comprehensive document detailing the meter readings and the rate paid on the april changeover together with the total sum and when it would be paid into the nominated bank account - and it was!- BUT this account is with First Utility not SSE.

Regen
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davec
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« Reply #58 on: August 28, 2015, 03:13:22 PM »

Knock on the door last Friday and it was an Scottish Hydro (yep, Scottish Hydro, not the usual G4S) meter reader, come to take E10 and solar readings. Says he'll be back in six months and every six thereafter until the cows come home (or they come and fit a smart meter) so that'll do me... no more bother with faulty annoying on-line systems, just a good old fashioned bloke in a van... Smile.
We get the ocasional visit to check the TGM, but that's always been quite separate from FIT readings (i.e. we've never been paid on those readings, only on the quarterly submissions).

....so today arrives the SSE 'bill' telling me how much they owe me for FITs to be paid by my chosen method, which is a refund direct to my bank account. Thank you Scottish Hydro / SSE - system sorted as far as I'm concerned.

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Antman
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« Reply #59 on: August 28, 2015, 07:41:53 PM »

Sent web reading 27/07 as requested.
Received posted statement dated 11/8/15 along with date for next reading submission.
BACS payment was on 21/08.

Antman
« Last Edit: September 23, 2015, 07:25:14 PM by Antman » Logged

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