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Author Topic: SSE new system short changing me/us?  (Read 2037 times)
rhodgie
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« on: June 16, 2015, 08:03:41 PM »

I called SSE today to see what they were going to pay me for the quarter up to end of May and it's 1.37 short of my calculations, and I've been pretty accurate these last 3 years!

This time their new system wouldn't accept figures for end of March to calculate the increase but would calculate them on an estimate, a whim, a magic guess using twigs & tea leafs.....  who knows?

Anyway it's not a lot of money but it is in their favour and if they do that with everyone then it'll mount up. Once the statement comes out I'll check it and maybe chase them up but worth watching your FIT payments for now.
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3.99kWp  21 x 190w "Antaris M190",  Aurora PVI-3.6-OUTD-UK South facing, Cumbernauld G68
skyewright
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« Reply #1 on: June 16, 2015, 09:43:16 PM »

This time their new system wouldn't accept figures for end of March to calculate the increase but would calculate them on an estimate, a whim, a magic guess using twigs & tea leafs.....  who knows?
I believe it's supposed to be pro-rata, i.e. they asume that generation was split evenly across the time since the last readiing. Given the way generation increases during Spring that's bound to mean that any calculation for a range crossing the March 31st/April 1st tariff change will put more kWh on the lower rate than would have really been the case (assuming no equipment faullts complicating things).

Anyway it's not a lot of money but it is in their favour and if they do that with everyone then it'll mount up. Once the statement comes out I'll check it and maybe chase them up but worth watching your FIT payments for now.
Though AIUI they'll not be "pocketing the difference". It's not that sort of thing. Seems more like they can't be bothered to provide a way to get it right...
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Regards
David
3.91kWp PV  (17 x Moser Baer 230 and Aurora PVI-3.6-OUTD-S-UK), slope 40, WSW, Lat 57 9' (Isle of Skye)
john999boy
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« Reply #2 on: June 16, 2015, 09:54:53 PM »

When I rang earlier in the month enquiring where my money was, they told me that readings submitted for the end of March would still be processed correctly even if it wasn't on the correct cycle.  bike

However I feel that this emoticon would be better suited to the debacle! help
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8.46kWp solar PV - 169 - 40 slope - 53N. Immersun fuelled DHW.
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