Eon smart meters

[ceisra]

As a long standing BG customer, I have finally moved away from them to Eon
I have had smart meters for 4 years and like the option of tracking my energy use so enquired if I could have some from Eon

I was told NO as they are in the last stages of planning an upgrade of V1 meters to V2

This should allow any supplier to take over a previous suppliers meter and obtain the smart readings.

Has anyone else heard about this or have more information ??

Roger

[RIT]

You can find out a lot at

     https://www.smartdcc.co.uk/

The aim is to have a central clearinghouse for all smart meters so that all the V1 units can continue to operate, but remain 'smart' after a consumer changes provider.

[dan_b]

and the newer version of the SMETS1 meters are more "portable" than the original ones too - when I switched from Tonik to Octopus in December my Smart Meters went straight over with no problems whatsoever.

Here's my £50 discount referral code if anyone wants to use it

https://share.octopus.energy/teal-leaf-367

[azps]

I was told NO as they are in the last stages of planning an upgrade of V1 meters to V2

This should allow any supplier to take over a previous suppliers meter and obtain the smart readings.

Has anyone else heard about this or have more information ??

This has been the plan all along. Pretty much all the SMETS 1 meters will be migrated ("enrolment and adoption") to the DCC, so customers with those meters will be able to transfer between suppliers with ease. https://www.smartdcc.co.uk/smart-future/enrolment-and-adoption/

[E.ON Company Rep: Malc]

As a long standing BG customer, I have finally moved away from them to Eon
I have had smart meters for 4 years and like the option of tracking my energy use so enquired if I could have some from Eon

I was told NO as they are in the last stages of planning an upgrade of V1 meters to V2

This should allow any supplier to take over a previous suppliers meter and obtain the smart readings.

Has anyone else heard about this or have more information ??

Roger

Hello Roger and thanks for joining us.

As we advised and others on here have mentioned, later this year we'll start updating many of the smart SMETS1 meters we've installed so they're managed in the same way as SMETS2. This also includes smart meters we didn't install and now supply. These updates are done remotely so there's no need for a technician to call. The original features of the smart meter will then be live again.

There are some early smart installations (mainly from 2014 and before) where this won't be possible. In these cases, we'll fit new SMETS2 meters.

Hope this is of interest Roger. Let me know if you need any more information as happy to help.

Malc

[azps]

Hello Roger and thanks for joining us.

As we advised and others on here have mentioned, later this year we'll start updating many of the smart SMETS1 meters we've installed so they're managed in the same way as SMETS2. This also includes smart meters we didn't install and now supply. These updates are done remotely so there's no need for a technician to call. The original features of the smart meter will then be live again.

There are some early smart installations (mainly from 2014 and before) where this won't be possible. In these cases, we'll fit new SMETS2 meters.

Hope this is of interest Roger. Let me know if you need any more information as happy to help.

Malc

Hi Malc,
do you know anything about the interference issue in CSP North with SMETS2 meters? Is it an issue with the Arqiva network and their house-buddying system? Is it interference between the buddy systems and HANs? What's the proposed resolution? Happy to discuss by direct message or email if you prefer - we've got an ongoing academic project that this is relevant to.

[E.ON Company Rep: Malc]

Hi Malc,
do you know anything about the interference issue in CSP North with SMETS2 meters? Is it an issue with the Arqiva network and their house-buddying system? Is it interference between the buddy systems and HANs? What's the proposed resolution? Happy to discuss by direct message or email if you prefer - we've got an ongoing academic project that this is relevant to.

Hello azps and thanks for your questions.

I'm aware of signal difficulties in some areas north of Manchester. There are also specific metering conditions we're still working on. In these cases, until we've sorted these issues, we'll continue to fit SMETS1 meters. As I mentioned to Roger above, SMETS1 meters will be remotely upgraded later this year so they're managed in the same way as SMETS2.

Arqiva are one of the partners we're working with as we look to deliver the smart meter roll-out to all our customers by 2020. Arqiva are the Communication Service Provider we're working with in the North. The issues themselves aren't something I'm involved with. I've asked our project managers and they've told me our technical developers are currently working on a resolution, the details of which aren't available yet. I'll update this thread once I've more information.

Thanks again for your interest azps.

Malc

[ceisra]

A little update on this saga
Over the time I have been with EON the display head inside the house for my BG supplied smart meters has gradually been loosing functionality.
Finally over the weekend it went blank and displays a message ( connecting to smart meters ) when ever a button is pressed.
After ringing EON they repeated the same phrase as before. Untill the SMETS1 upgrade is completed we can do nothing.

The call centre staff are only doing there job but I did comment that EON could do a lot better in keeping customers updated.

It would appear that the upgrade roll out has not even started yet.

I know I am sad but I do use the figures from the display and its demise has wound me up.

So  if you have a SMETS1 meter and you move supplier you stand a good chance that you are back to putting your coat on to take readings till at least next year.

Roger

[E.ON Company Rep: Malc]

Hello Roger and thank you for the update.

We've actually started upgrading some SMETS1 meters albeit on a limited scale at the moment as we're continuing extensive trials. We're looking to roll-out the upgrades more extensively in the coming months with a view to completing the roll-out by the end of this year.

Once done, we'll write to let you know.

Many thanks for your patience Roger.

Malc

[liontamerlou]

I recently moved to Octopus Energy and and I've been pretty impressed with them, I'm getting a SMETS2 meter installed soon once this c19 starts to chill out a bit. If you've got and EV i definatately recommend them as the Octopus Go tariff gives you 5p/KwH between 00:30 and 04:30. You can use my referral code https://share.octopus.energy/sunny-rhino-720 if you want to get £50 credit for switching or you can sign-up via this https://www.octopusenergyreferral.co/50-credit website as well.